When I turn on this new HP laptop Intel i7 running Windows 7 64 bit I receive an error message that I need to download Adobe AIR. When I attemtp to I receive an error message "Sorry, an error has occurred. An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." I have turned off Norton anti-virus software, turned off User Account Controls. turned back User Account Controls, made myself Administrator all to no avail. I have read other posts and they were told to post the Installer log which I have done. I hope you can assist to resolve this. Thank you. [2011-03-30:21:20:04] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-03-30:21:20:04] Commandline is: [2011-03-30:21:20:04] No installed runtime detected [2011-03-30:21:20:07] Relaunching with elevation [2011-03-30:21:20:07] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\airacd2.tmp\adobe air installer.exe -ei [2011-03-30:21:20:11] Runtime Installer begin with version 2.6.0.19120 on Windows 7 x86 [2011-03-30:21:20:11] Commandline is: -stdio \\.\pipe\AIR_4552_0 -ei [2011-03-30:21:20:11] No installed runtime detected [2011-03-30:21:20:11] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-03-30:21:20:11] Installing msi at c:\users\smartm~1\appdata\local\temp\airacd2.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-03-30:21:20:12] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Rolling back install of c:\users\smartm~1\appdata\local\temp\airacd2.tmp\setup.msi [2011-03-30:21:20:12] Rollback complete [2011-03-30:21:20:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Runtime Installer end with exit code 7 [2011-03-30:21:20:17] Runtime Installer end with exit code 7 [2011-04-01:16:33:14] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:33:14] Commandline is: [2011-04-01:16:33:14] No installed runtime detected [2011-04-01:16:33:17] Relaunching with elevation [2011-04-01:16:33:17] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air973f.tmp\adobe air installer.exe -ei [2011-04-01:16:33:20] Runtime Installer begin with version 2.6.0.19120 on Windows 7 x86 [2011-04-01:16:33:20] Commandline is: -stdio \\.\pipe\AIR_5272_0 -ei [2011-04-01:16:33:20] No installed runtime detected [2011-04-01:16:33:21] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-04-01:16:33:21] Installing msi at c:\users\smartm~1\appdata\local\temp\air973f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-04-01:16:33:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Rolling back install of c:\users\smartm~1\appdata\local\temp\air973f.tmp\setup.msi [2011-04-01:16:33:21] Rollback complete [2011-04-01:16:33:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Runtime Installer end with exit code 7 [2011-04-01:16:33:28] Runtime Installer end with exit code 7 [2011-04-01:16:53:54] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:53:54] Commandline is: [2011-04-01:16:53:54] No installed runtime detected [2011-04-01:16:53:57] Relaunching with elevation [2011-04-01:16:53:57] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air160f.tmp\adobe air installer.exe -ei [2011-04-01:16:53:57] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:53:57] Commandline is: -stdio \\.\pipe\AIR_7052_0 -ei [2011-04-01:16:53:57] No installed runtime detected [2011-04-01:16:53:57] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-04-01:16:53:57] Installing msi at c:\users\smartm~1\appdata\local\temp\air160f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-04-01:16:53:58] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:53:58] Rolling back install of c:\users\smartm~1\appdata\local\temp\air160f.tmp\setup.msi [2011-04-01:16:53:58] Rollback complete [2011-04-01:16:53:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:53:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:53:58] Runtime Installer end with exit code 7 [2011-04-01:16:54:04] Runtime Installer end with exit code 7 [2011-04-01:17:08:31] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:17:08:31] Commandline is: [2011-04-01:17:08:31] No installed runtime detected [2011-04-01:17:08:35] Relaunching with elevation [2011-04-01:17:08:35] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air79c1.tmp\adobe air installer.exe -ei [2011-04-01:17:08:35] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:17:08:35] Commandline is: -stdio \\.\pipe\AIR_6764_0 -ei [2011-04-01:17:08:35] No installed runtime detected [2011-04-01:17:08:35] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-04-01:17:08:35] Installing msi at c:\users\smartm~1\appdata\local\temp\air79c1.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-04-01:17:08:35] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:17:08:35] Rolling back install of c:\users\smartm~1\appdata\local\temp\air79c1.tmp\setup.msi [2011-04-01:17:08:35] Rollback complete [2011-04-01:17:08:35] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:17:08:35] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:17:08:35] Runtime Installer end with exit code 7 [2011-04-01:17:08:39] Runtime Installer end with exit code 7 P
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