Hi there,
I develop an Adobe AIR 2.5 application and I'm getting reports from some Windows users that an update to the application is failing to install. Several customers are reporting the following in their log files:
[2011-03-29:11:32:26] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2011-03-29:11:32:27] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-29:11:32:27] Launching subprocess with commandline "Adobe AIR Application Installer.exe" -silent -location "C:\Program Files\Eye-Fi" -programMenu "C:\Users\STEVES~1\AppData\Local\Temp\AIRC5E6.tmp\Eye-Fi Center"
[2011-03-29:11:32:32] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-03-29:11:32:32] Commandline is: -silent -location "C:\Program Files\Eye-Fi" -programMenu "C:\Users\STEVES~1\AppData\Local\Temp\AIRC5E6.tmp\Eye-Fi Center"
[2011-03-29:11:32:32] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-29:11:32:37] Validating app in folder C:\Users\STEVES~1\AppData\Local\Temp\AIRC5E6.tmp\Eye-Fi Center
[2011-03-29:11:33:00] Application signature verified
[2011-03-29:11:33:00] Unpackaging/validation complete
[2011-03-29:11:33:00] No app located for appID 'fi.eye.center' and pubID 'E430518E652B889A80EC0E8A6E532C09FF36DF62.1'
[2011-03-29:11:33:00] Starting silent app installation to C:\Program Files\Eye-Fi. Installing app fi.eye.center.E430518E652B889A80EC0E8A6E532C09FF36DF62.1 version 3.2.19 using the source file at file:///C:/Users/STEVES~1/AppData/Local/Temp/AIRC5E6.tmp/Eye-Fi%20Center
[2011-03-29:11:33:00] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: App already exists" errorID=5007]
[2011-03-29:11:33:00] Application Installer end with exit code 7
[2011-03-29:11:33:00] Subprocess Application Installer failed (7)
[2011-03-29:11:33:00] Bootstrapper end with exit code 7
So, there's obviously some discrepency between what the installer believes to be installed and what actually is installed.
Anyone run into this issue before? What is the solution?
Sean