I am trying to upgrade from Adobe AIR version 2.7.1.1961 to version version 3.1.0.4880.
The operating system is Windows Server 2008 Standard - SP1
I am logged on as the administrator and shortly in the upgrade process, I receive a Window stating:
Sorry an error has occurred
An error occured while install Adobe AIR. Installation may not be allow by your administrator.
Please contact your administrator
Following is the install log:
[2012-02-15:15:56:56] Runtime Installer begin with version 3.1.0.4880 on Windows Server 2008 x86
[2012-02-15:15:56:56] Commandline is:
[2012-02-15:15:56:56] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-15:16:02:46] Relaunching with elevation
[2012-02-15:16:02:46] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\1\air704f.tmp\adobe air installer.exe -ei
[2012-02-15:16:02:46] Runtime Installer begin with version 3.1.0.4880 on Windows Server 2008 x86
[2012-02-15:16:02:46] Commandline is: -stdio \\.\pipe\AIR_15060_0 -ei
[2012-02-15:16:02:46] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-15:16:02:46] Starting silent runtime update. Updating runtime from version 2.7.1.19610 to version 3.1.0.4880
[2012-02-15:16:02:46] Installing msi at c:\users\admini~1\appdata\local\temp\1\air704f.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-02-15:16:02:46] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]
[2012-02-15:16:02:46] Rolling back install of c:\users\admini~1\appdata\local\temp\1\air704f.tmp\setup.msi
[2012-02-15:16:02:46] Rollback complete
[2012-02-15:16:02:46] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]
[2012-02-15:16:02:46] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]
[2012-02-15:16:02:46] Runtime Installer end with exit code 7
[2012-02-15:16:04:17] Runtime Installer end with exit code 7
Other notes that might be of use is that I have tried to uninstall Adobe AIR with a similar error message.
I am hoping someone can provide some insight on how to resolve this situation.