I
am unable to install Adobe Air on my Hp Pavilion laptop which is
running Windows 7 x64. I have tried many of the suggestions in this forum but nothing has helped so far. I have listed the log file and MSI log in case anyone can see what is going wrong. There are errors reported in both log files but I dont know what I nee to do to fix them.
AIR Install log file...
[2011-08-14:10:27:36] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:27:36] Commandline is:
[2011-08-14:10:27:36] No installed runtime detected
[2011-08-14:10:27:39] Relaunching with elevation
[2011-08-14:10:27:39] Launching subprocess with commandline c:\users\pauline\appdata\local\temp\airc83e.tmp\adobe air installer.exe -ei
[2011-08-14:10:27:39] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:27:39] Commandline is: -stdio \\.\pipe\AIR_5380_0 -ei
[2011-08-14:10:27:39] No installed runtime detected
[2011-08-14:10:27:39] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-08-14:10:27:39] Installing msi at c:\users\pauline\appdata\local\temp\airc83e.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-14:10:27:40] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:27:40] Rolling back install of c:\users\pauline\appdata\local\temp\airc83e.tmp\setup.msi
[2011-08-14:10:27:40] Rollback complete
[2011-08-14:10:27:40] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:27:40] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:27:40] Runtime Installer end with exit code 7
[2011-08-14:10:27:43] Runtime Installer end with exit code 7
[2011-08-14:10:33:19] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:33:19] Commandline is:
[2011-08-14:10:33:19] No installed runtime detected
[2011-08-14:10:33:21] Relaunching with elevation
[2011-08-14:10:33:21] Launching subprocess with commandline c:\users\pauline\appdata\local\temp\air80b.tmp\adobe air installer.exe -ei
[2011-08-14:10:33:21] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:33:21] Commandline is: -stdio \\.\pipe\AIR_6488_0 -ei
[2011-08-14:10:33:21] No installed runtime detected
[2011-08-14:10:33:22] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-08-14:10:33:22] Installing msi at c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-14:10:33:22] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:33:22] Rolling back install of c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
[2011-08-14:10:33:22] Rollback complete
[2011-08-14:10:33:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:33:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:33:22] Runtime Installer end with exit code 7
[2011-08-14:10:33:24] Runtime Installer end with exit code 7
MSI Log...
=== Verbose logging started: 14/08/2011 10:33:22 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Users\Pauline\appdata\local\temp\air80b.tmp\adobe air installer.exe ===
MSI (c) (94:80) [10:33:22:090]: Resetting cached policy values
MSI (c) (94:80) [10:33:22:090]: Machine policy value 'Debug' is 0
MSI (c) (94:80) [10:33:22:090]: ******* RunEngine:
******* Product: c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
******* Action:
******* CommandLine: **********
MSI (c) (94:80) [10:33:22:090]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (94:80) [10:33:22:090]: Grabbed execution mutex.
MSI (c) (94:80) [10:33:22:100]: Cloaking enabled.
MSI (c) (94:80) [10:33:22:100]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (94:80) [10:33:22:100]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:F0) [10:33:22:110]: Running installation inside multi-package transaction c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
MSI (s) (14:F0) [10:33:22:110]: Grabbed execution mutex.
MSI (s) (14:D4) [10:33:22:110]: Resetting cached policy values
MSI (s) (14:D4) [10:33:22:110]: Machine policy value 'Debug' is 0
MSI (s) (14:D4) [10:33:22:110]: ******* RunEngine:
******* Product: c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
******* Action:
******* CommandLine: **********
MSI (s) (14:D4) [10:33:22:110]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: User non-assigned for product: 2E27C1FFC30259E4D8423715692DE940
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: User non-assigned for product: 2E27C1FFC30259E4D8423715692DE940
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 000021599B0090400100000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 000021599B0090400100000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 00004109500200000000000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 00004109500200000000000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 032440EF5AC97F34B985A55C2AA8F133
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 032440EF5AC97F34B985A55C2AA8F133
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 0694AF70830BBE9498B1F95939A05A44
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 0694AF70830BBE9498B1F95939A05A44
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 076CFAAAB965F2A4284B2449E5D03EFE
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 076CFAAAB965F2A4284B2449E5D03EFE
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 08C1B278CE8313A42AC5898002959300
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 08C1B278CE8313A42AC5898002959300
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 0D756077321A70C3E844C138CE981581
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 0D756077321A70C3E844C138CE981581
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 1007C6B46D7C017319E3B52CF3EC196E
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 1007C6B46D7C017319E3B52CF3EC196E
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 1A74D29ED72DA0343886B0FA9D6505D7
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 1A74D29ED72DA0343886B0FA9D6505D7
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 1D034B0FAA6BD374B960AAD30DF10D8B
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 1D034B0FAA6BD374B960AAD30DF10D8B
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 2350B7483E55FAA4D8B73E1A7ADC715E
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 2350B7483E55FAA4D8B73E1A7ADC715E
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 26ABA8B10F47DE741BC84A13825E198B
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 26ABA8B10F47DE741BC84A13825E198B
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 26CEF00243C306D4C98ECE73E2100CF8
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 26CEF00243C306D4C98ECE73E2100CF8
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 2C1A65825C073CE4FA7F5E5BE155032A
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 2C1A65825C073CE4FA7F5E5BE155032A
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 389F20921C4BAB448BD5C5D6252E4C14
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 389F20921C4BAB448BD5C5D6252E4C14
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 38E1FB04BE028D11795C00905C206085
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 38E1FB04BE028D11795C00905C206085
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 3D04254D3B6B9FF42B3445CE3E1E0066
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 3D04254D3B6B9FF42B3445CE3E1E0066
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 42C6FBF1DF1C10144AB2C065F4E9E897
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 42C6FBF1DF1C10144AB2C065F4E9E897
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4314AE291D01A814191EA5403531A183
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4314AE291D01A814191EA5403531A183
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 45B438B3B4CE2E84FB6C30FFD50AF626
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 45B438B3B4CE2E84FB6C30FFD50AF626
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4A4869755DDD3AC4E98AB77E9D95D34B
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4A4869755DDD3AC4E98AB77E9D95D34B
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4A9D4F432C248434EB4F5E358C54947E
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4A9D4F432C248434EB4F5E358C54947E
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4E42866C3BBC1584BBF38EFC6D539032
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4E42866C3BBC1584BBF38EFC6D539032
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120622FF
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120622FF
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF268140622FF
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF268140622FF
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4EE8B9B9BDE22C14FAE2367ED573DCFD
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4EE8B9B9BDE22C14FAE2367ED573DCFD
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 52744B0D6663D294EB6F85A741DBB99D
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 52744B0D6663D294EB6F85A741DBB99D
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 53A4D966B6414134981FA13C7D8B3876
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 53A4D966B6414134981FA13C7D8B3876
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 55565908215A0914C9DA0B003CD6B6B6
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 55565908215A0914C9DA0B003CD6B6B6
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 5E16A70DC95AC334CBDB2220F52A82B7
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 5E16A70DC95AC334CBDB2220F52A82B7
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 60EA627A3AAA1D34783E075F0113F440
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 60EA627A3AAA1D34783E075F0113F440
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 6116D6C8427B0184F8D20D746E7B6DE8
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 6116D6C8427B0184F8D20D746E7B6DE8
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 67D6ECF5CD5FBA732B8B22BAC8DE1B4D
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 67D6ECF5CD5FBA732B8B22BAC8DE1B4D
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 68AB67CA7DA7FFFFB7449A0100000010
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 68AB67CA7DA7FFFFB7449A0100000010
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 692203C692165214F96D1288CE8D18E4
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 692203C692165214F96D1288CE8D18E4
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 6E815EB96CCE9A53884E7857C57002F0
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 6E815EB96CCE9A53884E7857C57002F0
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (14:D4) [10:33:22:120]: User policy value 'DisableMedia' is 0
MSI (s) (14:D4) [10:33:22:120]: Machine policy value 'AllowLockdownMedia' is 1
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Looking for sourcelist for product {FDB3B167-F4FA-461D-976F-286304A57B2A}
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Adding {FDB3B167-F4FA-461D-976F-286304A57B2A}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Now checking product {FDB3B167-F4FA-461D-976F-286304A57B2A}
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Trying source c:\users\pauline\appdata\local\temp\airbf96.tmp\.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 2203 2: c:\users\pauline\appdata\local\temp\airbf96.tmp\setup.msi 3: -2147287037
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Processing net source list.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Processing media source list.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Processing URL source list.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Now checking product {FDB3B167-F4FA-461D-976F-286304A57B2A}
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Trying source c:\users\pauline\appdata\local\temp\airbf96.tmp\.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 2203 2: c:\users\pauline\appdata\local\temp\airbf96.tmp\setup.msi 3: -2147287037
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Failed to resolve source
MSI (s) (14:D4) [10:33:22:120]: MainEngineThread is returning 1612
MSI (s) (14:F0) [10:33:22:130]: User policy value 'DisableRollback' is 0
MSI (s) (14:F0) [10:33:22:130]: Machine policy value 'DisableRollback' is 0
MSI (s) (14:F0) [10:33:22:130]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (14:F0) [10:33:22:130]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (14:F0) [10:33:22:130]: Restoring environment variables
MSI (c) (94:80) [10:33:22:130]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (94:80) [10:33:22:130]: MainEngineThread is returning 1612
=== Verbose logging stopped: 14/08/2011 10:33:22 ===
Thanks
Tony