Hi,
We have an Adobe Air application that uses the Air update mechanism for newer versions. It seems to work fine for most of the customers but on some computers when it tries to install the new version it cannot. The only clue we have are some errors we found in the Install.log in in Adobe/Air/logs:
[2012-07-09:12:14:50] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-07-09:12:14:50] Rolling back install of C:\Users\pop.radu\AppData\Local\Temp\fla73EA.tmp\setup.msi
[2012-07-09:12:14:50] Rollback complete
[2012-07-09:12:14:50] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
We have checked other discussions on this problem and most of the solutions were using an uninstall tool to remove the app and then install it again. However, we would like to know if there is another way to solve this since we don't want our customers to uninstall and reinstall the application manually each time a newer version of the app appears.
Does anyone know if there is a way to do this?
Thanks,
Radu