Hi,
I was having problems installing the recent updates for CS6 and so unistalled the applications, used the Adobe Cleaner Tool (which found no errors) and have been trying to reinstall the programs (from my Adobe Disc) After
I enter the serial number (which Adobe confirmed is correct after I contacted them today) an then the disk is ejected and a message appears that says Adobe can't authenticate the software and that it may be counterfeit.
I contacted Adobe again, but the wait time was approx. 30 to speak to a representative, and each time they hung up on me before they helped me to resolve the problem.
I've tried reinstalling a couple more times, but have not had any luck.
Suggestions?