Hello,
I have a user who's trying to upgrade to the latest version of our software but is running into issues.
He's on windows XP SP 3
Even trying to uninstall the software results in errors. Please let me know if you have any qustions or need further information:
[code]
[2011-12-21:21:49:31] Application Installer end with exit code 7
[2011-12-28:08:21:43] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:08:21:43] Commandline is: -update "c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe" "C:\Documents and Settings\Administrator\Application Data\com.amz.retirementplanner\Local Store\#ApplicationUpdater\update.air" 1.5.7
[2011-12-28:08:21:43] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:08:21:44] Installed app (com.amz.retirementplanner) located at c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:08:21:45] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla3CA9.tmp
[2011-12-28:08:21:47] Application signature verified
[2011-12-28:08:21:47] Unpackaging/validation complete
[2011-12-28:08:21:47] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla3CAA.tmp
[2011-12-28:08:21:49] Native installation package creation succeeded
[2011-12-28:08:21:49] Starting app update of c:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.5.7 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air
[2011-12-28:08:21:49] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla3CAA.tmp\setup.msi with guid {CC4B4E36-EA98-8A26-F0FC-C87F2932202F}
[2011-12-28:08:21:50] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:08:21:50] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla3CAA.tmp\setup.msi
[2011-12-28:08:21:50] Rollback complete
[2011-12-28:08:21:50] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:08:21:59] Launching subprocess with commandline c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:08:22:00] Application Installer end with exit code 7
[2011-12-28:08:22:57] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:08:22:57] Commandline is: -update "c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe" "C:\Documents and Settings\Administrator\Application Data\com.amz.retirementplanner\Local Store\#ApplicationUpdater\update.air" 1.5.7
[2011-12-28:08:22:57] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:08:22:57] Installed app (com.amz.retirementplanner) located at c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:08:22:58] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla3CAC.tmp
[2011-12-28:08:23:00] Application signature verified
[2011-12-28:08:23:00] Unpackaging/validation complete
[2011-12-28:08:23:00] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla3CAD.tmp
[2011-12-28:08:23:02] Native installation package creation succeeded
[2011-12-28:08:23:02] Starting app update of c:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.5.7 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air
[2011-12-28:08:23:02] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla3CAD.tmp\setup.msi with guid {CC4B4E36-EA98-8A26-F0FC-C87F2932202F}
[2011-12-28:08:23:04] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:08:23:04] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla3CAD.tmp\setup.msi
[2011-12-28:08:23:04] Rollback complete
[2011-12-28:08:23:04] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:08:23:23] Launching subprocess with commandline c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:08:23:23] Application Installer end with exit code 7
[2011-12-28:08:24:03] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:08:24:03] Commandline is: -update "c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe" "C:\Documents and Settings\Administrator\Application Data\com.amz.retirementplanner\Local Store\#ApplicationUpdater\update.air" 1.5.7
[2011-12-28:08:24:03] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:08:24:04] Installed app (com.amz.retirementplanner) located at c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:08:24:04] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla3CAF.tmp
[2011-12-28:08:24:06] Application signature verified
[2011-12-28:08:24:06] Unpackaging/validation complete
[2011-12-28:08:24:06] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla3CB0.tmp
[2011-12-28:08:24:10] Native installation package creation succeeded
[2011-12-28:08:24:10] Starting app update of c:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.5.7 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air
[2011-12-28:08:24:10] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla3CB0.tmp\setup.msi with guid {CC4B4E36-EA98-8A26-F0FC-C87F2932202F}
[2011-12-28:08:24:12] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:08:24:12] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla3CB0.tmp\setup.msi
[2011-12-28:08:24:12] Rollback complete
[2011-12-28:08:24:12] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:08:24:23] Launching subprocess with commandline c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:08:24:24] Application Installer end with exit code 7
[2011-12-28:17:03:30] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:17:03:30] Commandline is: -update "c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe" "C:\Documents and Settings\Administrator\Application Data\com.amz.retirementplanner\Local Store\#ApplicationUpdater\update.air" 1.5.7
[2011-12-28:17:03:30] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:17:03:30] Installed app (com.amz.retirementplanner) located at c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:17:03:31] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla122.tmp
[2011-12-28:17:03:34] Application signature verified
[2011-12-28:17:03:34] Unpackaging/validation complete
[2011-12-28:17:03:34] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla123.tmp
[2011-12-28:17:03:35] Native installation package creation succeeded
[2011-12-28:17:03:35] Starting app update of c:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.5.7 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air
[2011-12-28:17:03:35] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla123.tmp\setup.msi with guid {CC4B4E36-EA98-8A26-F0FC-C87F2932202F}
[2011-12-28:17:03:40] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:17:03:40] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla123.tmp\setup.msi
[2011-12-28:17:03:40] Rollback complete
[2011-12-28:17:03:40] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:17:07:09] Launching subprocess with commandline c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:17:07:11] Application Installer end with exit code 7
[2011-12-28:17:12:24] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:17:12:24] Commandline is: -update "c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe" "C:\Documents and Settings\Administrator\Application Data\com.amz.retirementplanner\Local Store\#ApplicationUpdater\update.air" 1.5.7
[2011-12-28:17:12:24] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:17:12:25] Installed app (com.amz.retirementplanner) located at c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:17:12:26] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla127.tmp
[2011-12-28:17:12:28] Application signature verified
[2011-12-28:17:12:28] Unpackaging/validation complete
[2011-12-28:17:12:28] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla128.tmp
[2011-12-28:17:12:30] Native installation package creation succeeded
[2011-12-28:17:12:30] Starting app update of c:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.5.7 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air
[2011-12-28:17:12:30] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla128.tmp\setup.msi with guid {CC4B4E36-EA98-8A26-F0FC-C87F2932202F}
[2011-12-28:17:12:33] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:17:12:33] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla128.tmp\setup.msi
[2011-12-28:17:12:33] Rollback complete
[2011-12-28:17:12:33] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:17:13:40] Launching subprocess with commandline c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:17:13:41] Application Installer end with exit code 7
[2011-12-28:17:45:38] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:17:45:38] Commandline is: "C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\BTIWYIDA\LIFR-1.1.0[1].air"
[2011-12-28:17:45:38] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:17:45:39] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Local%20Settings/Temporary%20Internet %20Files/Content.IE5/BTIWYIDA/LIFR-1.1.0%5b1%5d.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla132.tmp
[2011-12-28:17:45:42] Application signature verified
[2011-12-28:17:45:42] Unpackaging/validation complete
[2011-12-28:17:45:42] Installed app (com.amz.retirementplanner) located at C:\program files\LIFR Retirement Planner 1.5\LIFR Retirement Planner 1.5.exe
[2011-12-28:17:45:56] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla133.tmp
[2011-12-28:17:46:00] Native installation package creation succeeded
[2011-12-28:17:46:00] Starting app update of C:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.1.0 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Local%20Settings/Temporary%20Internet %20Files/Content.IE5/BTIWYIDA/LIFR-1.1.0%5b1%5d.air
[2011-12-28:17:46:00] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla133.tmp\setup.msi with guid {05E8C32F-06A7-1EF5-81B0-485BEAFD69AB}
[2011-12-28:17:46:02] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:17:46:02] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla133.tmp\setup.msi
[2011-12-28:17:46:02] Rollback complete
[2011-12-28:17:46:02] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:17:47:38] Application Installer end with exit code 7
[2011-12-28:17:50:11] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:17:50:11] Commandline is:
[2011-12-28:17:50:11] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:17:50:13] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:17:50:13] Commandline is: "C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\T2VCM4PE\LIFR-1.1.0[1].air"
[2011-12-28:17:50:13] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:17:50:14] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Local%20Settings/Temporary%20Internet %20Files/Content.IE5/T2VCM4PE/LIFR-1.1.0%5b1%5d.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla136.tmp
[2011-12-28:17:50:17] Application signature verified
[2011-12-28:17:50:18] Unpackaging/validation complete
[2011-12-28:17:50:18] Installed app (com.amz.retirementplanner) located at C:\program files\LIFR Retirement Planner 1.5\LIFR Retirement Planner 1.5.exe
[2011-12-28:17:50:37] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla138.tmp
[2011-12-28:17:50:40] Native installation package creation succeeded
[2011-12-28:17:50:40] Starting app update of C:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.1.0 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Local%20Settings/Temporary%20Internet %20Files/Content.IE5/T2VCM4PE/LIFR-1.1.0%5b1%5d.air
[2011-12-28:17:50:40] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla138.tmp\setup.msi with guid {05E8C32F-06A7-1EF5-81B0-485BEAFD69AB}
[2011-12-28:17:50:41] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:17:50:41] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla138.tmp\setup.msi
[2011-12-28:17:50:41] Rollback complete
[2011-12-28:17:50:41] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:17:51:07] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-12-28:17:51:07] Runtime Installer end with exit code 0
[2011-12-28:17:51:08] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:17:51:08] Commandline is: -installupdatecheck
[2011-12-28:17:51:08] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:17:51:08] Performing pingback request
[2011-12-28:17:51:10] Pingback request completed with HTTP status 200
[2011-12-28:17:51:10] Starting runtime background update check
[2011-12-28:17:51:10] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/3.1.0.4880/update
[2011-12-28:17:51:10] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/3.1.0.4880/update to C:\Documents and Settings\Administrator\Application Data\Adobe\AIR\Updater\Background
[2011-12-28:17:51:10] Runtime update not available
[2011-12-28:17:51:10] Unpackaging cancelled
[2011-12-28:17:51:10] Runtime Installer end with exit code 0
[2011-12-28:17:52:01] Application Installer end with exit code 7
[2011-12-28:17:57:48] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:17:57:48] Commandline is: -update "c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe" "C:\Documents and Settings\Administrator\Application Data\com.amz.retirementplanner\Local Store\#ApplicationUpdater\update.air" 1.5.7
[2011-12-28:17:57:48] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:17:57:48] Installed app (com.amz.retirementplanner) located at c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:17:57:49] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla13F.tmp
[2011-12-28:17:57:53] Application signature verified
[2011-12-28:17:57:53] Unpackaging/validation complete
[2011-12-28:17:57:53] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla140.tmp
[2011-12-28:17:57:58] Native installation package creation succeeded
[2011-12-28:17:57:58] Starting app update of c:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.5.7 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air
[2011-12-28:17:57:58] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla140.tmp\setup.msi with guid {CC4B4E36-EA98-8A26-F0FC-C87F2932202F}
[2011-12-28:17:58:01] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:17:58:01] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla140.tmp\setup.msi
[2011-12-28:17:58:01] Rollback complete
[2011-12-28:17:58:01] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:17:58:06] Launching subprocess with commandline c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:17:58:08] Application Installer end with exit code 7
[2011-12-28:18:06:44] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:18:06:44] Commandline is: "C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\TUZR0OZ5\LIFR-1.1.0[1].air"
[2011-12-28:18:06:44] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:18:06:46] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Local%20Settings/Temporary%20Internet %20Files/Content.IE5/TUZR0OZ5/LIFR-1.1.0%5b1%5d.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla145.tmp
[2011-12-28:18:06:48] Application signature verified
[2011-12-28:18:06:48] Unpackaging/validation complete
[2011-12-28:18:06:48] No app located for appID 'com.amz.retirementplanner' and pubID ''
[2011-12-28:18:06:54] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla146.tmp
[2011-12-28:18:06:57] Native installation package creation succeeded
[2011-12-28:18:06:57] Starting app installation to C:\Program Files. Installing app com.amz.retirementplanner version 1.1.0 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Local%20Settings/Temporary%20Internet %20Files/Content.IE5/TUZR0OZ5/LIFR-1.1.0%5b1%5d.air
[2011-12-28:18:06:57] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla146.tmp\setup.msi with guid {05E8C32F-06A7-1EF5-81B0-485BEAFD69AB}
[2011-12-28:18:06:57] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:18:06:57] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla146.tmp\setup.msi
[2011-12-28:18:06:57] Rollback complete
[2011-12-28:18:06:57] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:18:07:06] Application Installer end with exit code 7
[2011-12-28:18:08:13] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:18:08:13] Commandline is: "C:\Documents and Settings\Administrator\Desktop\LIFR-1.1.0.air"
[2011-12-28:18:08:13] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:18:08:14] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Desktop/LIFR-1.1.0.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla148.tmp
[2011-12-28:18:08:16] Application signature verified
[2011-12-28:18:08:16] Unpackaging/validation complete
[2011-12-28:18:08:16] No app located for appID 'com.amz.retirementplanner' and pubID ''
[2011-12-28:18:08:31] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla149.tmp
[2011-12-28:18:08:35] Native installation package creation succeeded
[2011-12-28:18:08:35] Starting app installation to C:\Program Files. Installing app com.amz.retirementplanner version 1.1.0 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Desktop/LIFR-1.1.0.air
[2011-12-28:18:08:35] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla149.tmp\setup.msi with guid {05E8C32F-06A7-1EF5-81B0-485BEAFD69AB}
[2011-12-28:18:08:36] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:18:08:36] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla149.tmp\setup.msi
[2011-12-28:18:08:36] Rollback complete
[2011-12-28:18:08:36] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:18:08:50] Application Installer end with exit code 7
[2011-12-28:19:09:48] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:19:09:48] Commandline is: -update "c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe" "C:\Documents and Settings\Administrator\Application Data\com.amz.retirementplanner\Local Store\#ApplicationUpdater\update.air" 1.5.7
[2011-12-28:19:09:48] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:19:09:49] Installed app (com.amz.retirementplanner) located at c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:19:09:49] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla15A.tmp
[2011-12-28:19:09:52] Application signature verified
[2011-12-28:19:09:52] Unpackaging/validation complete
[2011-12-28:19:09:52] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla15B.tmp
[2011-12-28:19:09:55] Native installation package creation succeeded
[2011-12-28:19:09:55] Starting app update of c:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.5.7 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air
[2011-12-28:19:09:55] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla15B.tmp\setup.msi with guid {CC4B4E36-EA98-8A26-F0FC-C87F2932202F}
[2011-12-28:19:09:58] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2011-12-28:19:09:58] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla15B.tmp\setup.msi
[2011-12-28:19:09:58] Rollback complete
[2011-12-28:19:09:58] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2011-12-28:19:10:11] Launching subprocess with commandline c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:19:10:13] Application Installer end with exit code 7
[2011-12-28:19:10:56] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-28:19:10:56] Commandline is: -update "c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe" "C:\Documents and Settings\Administrator\Application Data\com.amz.retirementplanner\Local Store\#ApplicationUpdater\update.air" 1.5.7
[2011-12-28:19:10:56] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-28:19:10:56] Installed app (com.amz.retirementplanner) located at c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:19:10:57] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla15E.tmp
[2011-12-28:19:11:00] Application signature verified
[2011-12-28:19:11:00] Unpackaging/validation complete
[2011-12-28:19:11:00] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla15F.tmp
[2011-12-28:19:11:02] Native installation package creation succeeded
[2011-12-28:19:11:02] Starting app update of c:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.5.7 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air
[2011-12-28:19:11:02] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla15F.tmp\setup.msi with guid {CC4B4E36-EA98-8A26-F0FC-C87F2932202F}
[2011-12-28:19:11:05] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:19:11:05] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla15F.tmp\setup.msi
[2011-12-28:19:11:05] Rollback complete
[2011-12-28:19:11:05] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-28:19:11:09] Launching subprocess with commandline c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-28:19:11:11] Application Installer end with exit code 7
[2011-12-29:14:11:07] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-29:14:11:07] Commandline is: -update "c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe" "C:\Documents and Settings\Administrator\Application Data\com.amz.retirementplanner\Local Store\#ApplicationUpdater\update.air" 1.5.7
[2011-12-29:14:11:07] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-29:14:11:07] Installed app (com.amz.retirementplanner) located at c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-29:14:11:08] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla25.tmp
[2011-12-29:14:11:10] Application signature verified
[2011-12-29:14:11:10] Unpackaging/validation complete
[2011-12-29:14:11:10] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla26.tmp
[2011-12-29:14:11:11] Native installation package creation succeeded
[2011-12-29:14:11:11] Starting app update of c:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.5.7 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Application%20Data/com.amz.retirement planner/Local%20Store/%23ApplicationUpdater/update.air
[2011-12-29:14:11:11] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla26.tmp\setup.msi with guid {CC4B4E36-EA98-8A26-F0FC-C87F2932202F}
[2011-12-29:14:11:13] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-29:14:11:13] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla26.tmp\setup.msi
[2011-12-29:14:11:13] Rollback complete
[2011-12-29:14:11:13] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-29:14:13:58] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2011-12-29:14:13:58] Commandline is: "C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\T2VCM4PE\LIFR-1.5.7[1].air"
[2011-12-29:14:13:58] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2011-12-29:14:13:58] Unpackaging file:///C:/Documents%20and%20Settings/Administrator/Local%20Settings/Temporary%20Internet %20Files/Content.IE5/T2VCM4PE/LIFR-1.5.7%5b1%5d.air to C:\Documents and Settings\Administrator\Local Settings\temp\fla2B.tmp
[2011-12-29:14:14:00] Application signature verified
[2011-12-29:14:14:00] Unpackaging/validation complete
[2011-12-29:14:14:00] Installed app (com.amz.retirementplanner) located at C:\program files\LIFR Retirement Planner 1.5\LIFR Retirement Planner 1.5.exe
[2011-12-29:14:14:00] Application is running; installation is on hold until app is closed
[2011-12-29:14:14:15] Launching subprocess with commandline c:\program files\lifr retirement planner 1.5\lifr retirement planner 1.5.exe
[2011-12-29:14:14:16] Application is no longer running; installation can proceed
[2011-12-29:14:14:17] Application Installer end with exit code 7
[2011-12-29:14:14:22] Converting unpackaged application to a native installation package in C:\Documents and Settings\Administrator\Local Settings\temp\fla2C.tmp
[2011-12-29:14:14:24] Native installation package creation succeeded
[2011-12-29:14:14:24] Starting app update of C:\program files. Updating from com.amz.retirementplanner version 1.5.6 to com.amz.retirementplanner version 1.5.7 using the source file at file:///C:/Documents%20and%20Settings/Administrator/Local%20Settings/Temporary%20Internet %20Files/Content.IE5/T2VCM4PE/LIFR-1.5.7%5b1%5d.air
[2011-12-29:14:14:24] Installing msi at C:\Documents and Settings\Administrator\Local Settings\temp\fla2C.tmp\setup.msi with guid {CC4B4E36-EA98-8A26-F0FC-C87F2932202F}
[2011-12-29:14:14:25] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-12-29:14:14:25] Rolling back install of C:\Documents and Settings\Administrator\Local Settings\temp\fla2C.tmp\setup.msi
[2011-12-29:14:14:25] Rollback complete
[2011-12-29:14:14:25] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[/code]