On of our customers is having repeated problems installing our application update on Windows XP SP3. I checked the install.log and see that the most recent error he is getting is Windows Installer Error 1620, but my research has not turned up very much helpful information about that error. Do you know what might cause this?
An excerpt from his log file is below.
Many thanks for your help,
Taylor
Log File:
2010-12-04:20:09:15] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2010-12-04:20:09:16] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-12-04:20:09:16] Commandline is: -updatecheck
[2010-12-04:20:09:16] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-04:20:09:17] Performing pingback request
[2010-12-04:20:09:18] Starting runtime background update check
[2010-12-04:20:09:18] Clearing unused background update directory
[2010-12-04:20:09:18] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.0.16600/update
[2010-12-04:20:09:18] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.0.16600/update to C:\Documents and Settings\jlane\Application Data\Adobe\AIR\Updater\Background
[2010-12-04:20:09:51] Application Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-12-04:20:09:51] Commandline is: -update "d:\program files\ynab 3\ynab 3\ynab 3.exe" "C:\Documents and Settings\jlane\Application Data\com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1\Local Store\#ApplicationUpdater\update.air" 3.2.3.2698
[2010-12-04:20:09:51] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-04:20:09:51] Installed app (com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1) located at d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-04:20:09:52] Unpackaging file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air to C:\Documents and Settings\jlane\Local Settings\Temp\fla6D.tmp
[2010-12-04:20:09:58] Application signature verified
[2010-12-04:20:09:58] Unpackaging/validation complete
[2010-12-04:20:09:58] Converting unpackaged application to a native installation package in C:\Documents and Settings\jlane\Local Settings\Temp\fla6E.tmp
[2010-12-04:20:10:14] Native installation package creation succeeded
[2010-12-04:20:10:14] Starting app update of d:\program files\ynab 3. Updating from com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.1.9.2503 to com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.2.3.2698 using the source file at file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air
[2010-12-04:20:10:14] Installing msi at C:\Documents and Settings\jlane\Local Settings\Temp\fla6E.tmp\setup.msi with guid {F4E5BC2E-2C23-9DAC-66D6-793C49DE6C10}
[2010-12-04:20:10:14] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:10:14] Rolling back install of C:\Documents and Settings\jlane\Local Settings\Temp\fla6E.tmp\setup.msi
[2010-12-04:20:10:14] Rollback complete
[2010-12-04:20:10:14] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:10:32] Launching subprocess with commandline d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-04:20:10:53] Application Installer end with exit code 7
[2010-12-04:20:11:03] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2010-12-04:20:11:04] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-12-04:20:11:04] Commandline is: -updatecheck
[2010-12-04:20:11:04] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-04:20:11:05] Performing pingback request
[2010-12-04:20:11:05] Starting runtime background update check
[2010-12-04:20:11:05] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.0.16600/update
[2010-12-04:20:11:05] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.0.16600/update to C:\Documents and Settings\jlane\Application Data\Adobe\AIR\Updater\Background
[2010-12-04:20:11:43] Unpackaging complete
[2010-12-04:20:11:43] Download success
[2010-12-04:20:11:43] Runtime updated downloaded
[2010-12-04:20:11:48] User has selected immediate install of the update
[2010-12-04:20:11:48] Starting runtime background update installation
[2010-12-04:20:11:48] Launching subprocess with commandline C:\Documents and Settings\jlane\Application Data\Adobe\AIR\Updater\Background\updater -update
[2010-12-04:20:11:49] Runtime updater successfully launched
[2010-12-04:20:11:49] Runtime Installer end with exit code 0
[2010-12-04:20:12:01] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
[2010-12-04:20:12:02] Commandline is: -update
[2010-12-04:20:12:02] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-04:20:12:10] Starting runtime update. Updating runtime from version 2.5.0.16600 to version 2.5.1.17730
[2010-12-04:20:12:10] Reinstalling c:\docume~1\jlane\locals~1\temp\air72.tmp\setup.msi
[2010-12-04:20:12:10] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:12:10] Rollback complete
[2010-12-04:20:12:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:12:20] Runtime Installer end with exit code 7
[2010-12-04:20:13:16] Unpackaging complete
[2010-12-04:20:13:16] Download success
[2010-12-04:20:13:16] Runtime updated downloaded
[2010-12-04:20:13:44] User has selected immediate install of the update
[2010-12-04:20:13:44] Starting runtime background update installation
[2010-12-04:20:13:44] Launching subprocess with commandline C:\Documents and Settings\jlane\Application Data\Adobe\AIR\Updater\Background\updater -update
[2010-12-04:20:13:44] Runtime updater successfully launched
[2010-12-04:20:13:44] Runtime Installer end with exit code 0
[2010-12-04:20:13:54] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
[2010-12-04:20:13:54] Commandline is: -update
[2010-12-04:20:13:54] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-04:20:14:02] Starting runtime update. Updating runtime from version 2.5.0.16600 to version 2.5.1.17730
[2010-12-04:20:14:02] Reinstalling c:\docume~1\jlane\locals~1\temp\air73.tmp\setup.msi
[2010-12-04:20:14:03] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:14:03] Rollback complete
[2010-12-04:20:14:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:14:07] Runtime Installer end with exit code 7
[2010-12-05:20:36:57] Application Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-12-05:20:36:57] Commandline is: -update "d:\program files\ynab 3\ynab 3\ynab 3.exe" "C:\Documents and Settings\jlane\Application Data\com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1\Local Store\#ApplicationUpdater\update.air" 3.2.3.2698
[2010-12-05:20:36:57] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-05:20:36:57] Installed app (com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1) located at d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-05:20:36:58] Unpackaging file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air to C:\Documents and Settings\jlane\Local Settings\Temp\flaDB.tmp
[2010-12-05:20:37:09] Application signature verified
[2010-12-05:20:37:09] Unpackaging/validation complete
[2010-12-05:20:37:09] Converting unpackaged application to a native installation package in C:\Documents and Settings\jlane\Local Settings\Temp\flaDC.tmp
[2010-12-05:20:37:19] Native installation package creation succeeded
[2010-12-05:20:37:19] Starting app update of d:\program files\ynab 3. Updating from com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.1.9.2503 to com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.2.3.2698 using the source file at file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air
[2010-12-05:20:37:19] Installing msi at C:\Documents and Settings\jlane\Local Settings\Temp\flaDC.tmp\setup.msi with guid {F4E5BC2E-2C23-9DAC-66D6-793C49DE6C10}
[2010-12-05:20:37:20] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-05:20:37:20] Rolling back install of C:\Documents and Settings\jlane\Local Settings\Temp\flaDC.tmp\setup.msi
[2010-12-05:20:37:20] Rollback complete
[2010-12-05:20:37:20] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-05:20:37:32] Launching subprocess with commandline d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-05:20:37:52] Application Installer end with exit code 7
[2010-12-08:13:28:56] Application Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-12-08:13:28:56] Commandline is: -update "d:\program files\ynab 3\ynab 3\ynab 3.exe" "C:\Documents and Settings\jlane\Application Data\com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1\Local Store\#ApplicationUpdater\update.air" 3.2.3.2698
[2010-12-08:13:28:56] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-08:13:28:56] Installed app (com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1) located at d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-08:13:28:57] Unpackaging file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air to C:\Documents and Settings\jlane\Local Settings\Temp\fla7F.tmp
[2010-12-08:13:29:19] Application signature verified
[2010-12-08:13:29:19] Unpackaging/validation complete
[2010-12-08:13:29:19] Converting unpackaged application to a native installation package in C:\Documents and Settings\jlane\Local Settings\Temp\fla80.tmp
[2010-12-08:13:29:31] Native installation package creation succeeded
[2010-12-08:13:29:31] Starting app update of d:\program files\ynab 3. Updating from com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.1.9.2503 to com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.2.3.2698 using the source file at file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air
[2010-12-08:13:29:31] Installing msi at C:\Documents and Settings\jlane\Local Settings\Temp\fla80.tmp\setup.msi with guid {F4E5BC2E-2C23-9DAC-66D6-793C49DE6C10}
[2010-12-08:13:29:31] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-08:13:29:31] Rolling back install of C:\Documents and Settings\jlane\Local Settings\Temp\fla80.tmp\setup.msi
[2010-12-08:13:29:31] Rollback complete
[2010-12-08:13:29:32] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-08:13:44:09] Launching subprocess with commandline d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-08:13:44:55] Application Installer end with exit code 7