Hi all
Problem is as per the subject line.
I am running Windows Vista Ultimate
I have just purchased the Adobe eLearning Suite 2 and installed it on my machine, which appears to have gone smoothly
I have also updated all the software to the latest versions (according to the Adobe application updater) and restarted the computer.
Currently I have AIR version 2.5.1.17330
From the web browser, the page http://www.adobe.com/products/air/ works and looks correct
However when I want to run "Adobe eLearning Suite 2 Workflows", it says:
Adobe AIR: The installation of this product is damaged. Try re-installing or contacting the publisher for assistance
I have tried reinstalling, but the problem persists.
Here is the install log
You will see my efforts to reinstall here.
[2011-03-19:14:56:53] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-19:14:56:53] Commandline is:
[2011-03-19:14:56:53] Installed runtime (1.5.3.9130) located at C:\Program Files\Common Files\Adobe AIR
[2011-03-19:14:57:00] Relaunching with elevation
[2011-03-19:14:57:00] Launching subprocess with commandline c:\users\user\appdata\local\temp\airb922.tmp\adobe air installer.exe -ei
[2011-03-19:14:57:03] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-19:14:57:03] Commandline is: -stdio \\.\pipe\AIR_4544_0 -ei
[2011-03-19:14:57:03] Installed runtime (1.5.3.9130) located at C:\Program Files\Common Files\Adobe AIR
[2011-03-19:14:57:03] Starting silent runtime update. Updating runtime from version 1.5.3.9130 to version 2.5.1.17730
[2011-03-19:14:57:03] Installing msi at c:\users\user\appdata\local\temp\airb922.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-03-19:14:57:14] Runtime Installer end with exit code 1
[2011-03-19:14:57:14] Elevated install completed
[2011-03-19:14:57:18] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-03-19:14:57:18] Runtime Installer end with exit code 0
[2011-03-19:14:57:18] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-19:14:57:18] Commandline is: -installupdatecheck
[2011-03-19:14:57:18] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-19:14:57:19] Performing pingback request
[2011-03-19:14:57:19] Starting runtime background update check
[2011-03-19:14:57:19] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update
[2011-03-19:14:57:19] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update to C:\Users\User\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-03-19:14:57:20] Runtime update not available
[2011-03-19:14:57:20] Unpackaging cancelled
[2011-03-19:14:57:20] Runtime Installer end with exit code 0
[2011-03-20:00:18:56] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:18:56] Commandline is: -arp:uninstall
[2011-03-20:00:18:56] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:19:08] Relaunching with elevation
[2011-03-20:00:19:08] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2011-03-20:00:19:08] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:08] Commandline is: -stdio \\.\pipe\AIR_5072_0 -eu
[2011-03-20:00:19:08] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:19:08] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
[2011-03-20:00:19:08] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-03-20:00:19:12] Runtime Installer end with exit code 0
[2011-03-20:00:19:12] Elevated install completed
[2011-03-20:00:19:12] Runtime Installer end with exit code 0
[2011-03-20:00:19:27] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:27] Commandline is:
[2011-03-20:00:19:27] No installed runtime detected
[2011-03-20:00:19:32] Relaunching with elevation
[2011-03-20:00:19:32] Launching subprocess with commandline c:\users\user\appdata\local\temp\air27a3.tmp\adobe air installer.exe -ei
[2011-03-20:00:19:34] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:34] Commandline is: -stdio \\.\pipe\AIR_1448_0 -ei
[2011-03-20:00:19:34] No installed runtime detected
[2011-03-20:00:19:34] Starting silent runtime install. Installing runtime version 2.5.1.17730
[2011-03-20:00:19:34] Installing msi at c:\users\user\appdata\local\temp\air27a3.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-03-20:00:19:38] Runtime Installer end with exit code 0
[2011-03-20:00:19:38] Elevated install completed
[2011-03-20:00:19:40] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-03-20:00:19:40] Runtime Installer end with exit code 0
[2011-03-20:00:19:40] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:19:40] Commandline is: -installupdatecheck
[2011-03-20:00:19:40] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:19:41] Performing pingback request
[2011-03-20:00:19:41] Starting runtime background update check
[2011-03-20:00:19:41] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update
[2011-03-20:00:19:41] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update to C:\Users\User\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-03-20:00:19:43] Runtime update not available
[2011-03-20:00:19:43] Unpackaging cancelled
[2011-03-20:00:19:43] Runtime Installer end with exit code 0
[2011-03-20:00:34:47] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:34:47] Commandline is: -arp:uninstall
[2011-03-20:00:34:47] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:36:00] Runtime Installer end with exit code 6
[2011-03-20:00:40:27] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:40:27] Commandline is:
[2011-03-20:00:40:27] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:40:31] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-03-20:00:40:31] Runtime Installer end with exit code 0
[2011-03-20:00:40:31] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:40:31] Commandline is: -installupdatecheck
[2011-03-20:00:40:31] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:40:32] Performing pingback request
[2011-03-20:00:40:32] Starting runtime background update check
[2011-03-20:00:40:32] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update
[2011-03-20:00:40:32] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.5.1.17730/update to C:\Users\User\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-03-20:00:40:33] Runtime update not available
[2011-03-20:00:40:33] Unpackaging cancelled
[2011-03-20:00:40:33] Runtime Installer end with exit code 0
[2011-03-20:00:41:56] Application Installer begin with version 2.5.1.17730 on Windows Vista x86
[2011-03-20:00:41:56] Commandline is:
[2011-03-20:00:41:56] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
[2011-03-20:00:42:01] Cancel request received
[2011-03-20:00:42:01] Application Installer end with exit code 6
Hopefully someone can help me
Thanks in advance
Mat