Hello,
I have been having a problem with my Adobe AIR, and I was hoping you could help me out. I have Windows XP, running on a Lenovo Laptop. When I try to update Adobe AIR it says "Sorry an error has occurred: Contact your Administrator". When I try to uninstall Adobe I get the same thing. I have been searching these forum’s for a day or two now trying various fixes, none of which worked. I have the Adobe AIR log attached. To name a few; I tried registry edits, deleting places it could be referencing in the install, removing keys from the registry, and changing to a different user. I am a power user and not afraid of any fix, so please let me know if you have any other suggestions for me.
Thanks in advance!
[2011-07-22:13:04:26] Runtime Installer begin with version 2.7.0.19530 on Windows XP x86
[2011-07-22:13:04:26] Commandline is:
[2011-07-22:13:04:26] Installed runtime (2.7.0.19480) located at c:\Program Files\Common Files\Adobe AIR
[2011-07-22:13:05:26] Starting runtime update. Updating runtime from version 2.7.0.19480 to version 2.7.0.19530
[2011-07-22:13:05:26] Installing msi at c:\docume~1\admini~1.mec\locals~1\temp\air2f.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-07-22:13:05:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2011-07-22:13:05:30] Rolling back install of c:\docume~1\admini~1.mec\locals~1\temp\air2f.tmp\setup.msi
[2011-07-22:13:05:30] Rollback complete
[2011-07-22:13:05:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2011-07-22:13:05:35] Runtime Installer end with exit code 7
[2011-07-22:13:07:43] Runtime Installer begin with version 2.7.0.19530 on Windows XP x86
[2011-07-22:13:07:43] Commandline is:
[2011-07-22:13:07:43] Installed runtime (2.7.0.19480) located at c:\Program Files\Common Files\Adobe AIR
[2011-07-22:13:07:50] Starting runtime update. Updating runtime from version 2.7.0.19480 to version 2.7.0.19530
[2011-07-22:13:07:50] Installing msi at c:\docume~1\admini~1.mec\locals~1\temp\air48.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-07-22:13:07:59] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-07-22:13:07:59] Rolling back install of c:\docume~1\admini~1.mec\locals~1\temp\air48.tmp\setup.msi
[2011-07-22:13:07:59] Rollback complete
[2011-07-22:13:07:59] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2011-07-22:13:08:04] Runtime Installer end with exit code 7