Hopefully someone from Adobe can help with this one. We have received the license from Adobe to redistribute the Adobe AIR runtime and we are using the side car method. The installation of AIR and our application works successfully, you can launch our application as well and everything runs smoothly.
The issue is that at times we launch our AIR app using a website and the air.swf component (for lack of a better word) to determine if AIR is installed and the correct version of our app is installed.
On Windows, it appears that our silent installation does not put the files that are accessed by the air.swf in the correct location - so it reports "available" instead of "installed" even though AIR and our app are in fact installed and working perfectly.
During our silent installation of AIR, it appears the Adobe AIR installer places a folder (airappinstaller) which contains 2 files (the airappinstaller.exe and a digest.s) - the folder is installed here:
{Program Files}\Adobe\Flash Player\AddIns\airappinstaller
But, the air.swf utility is looking for them to be installed here:
{UserFolder}\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
It seems the first time everything is installed, both folders get created correctly. But if the user subsequently uninstalls AIR, then when they use our installer to re-install AIR (and our app) the "Macromedia" folder does not get created. If we manually copy the files from the folder under the "ProgramFiles\Adobe" area into the Macromedia folder then air.swf starts reporting the correct status again.
How can we overcome this problem to avoid support calls on this? Is there a flag we can pass to the installer?
We get the same result using Windows 2008, XP, and 7