Hello!
I have some users who have problems with updating the application I made. They are all using PC, Windows 7, (AIR 3.0.0.4080 EN) and when they try to update they get "Sorry an error has occurred. The application could not be installed. "- error.
I have no problems when testing on my PC with same specifications.
Any suggestions?
This is the log I got from them
[2012-12-07:14:01:29] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
[2012-12-07:14:01:29] Commandline is:
[2012-12-07:14:01:29] No installed runtime detected
[2012-12-07:14:01:34] Relaunching with elevation
[2012-12-07:14:01:34] Launching subprocess with commandline c:\users\t526550\appdata\local\temp\aird445.tmp\adobe air installer.exe -ei
[2012-12-07:14:01:37] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
[2012-12-07:14:01:37] Commandline is: -stdio \\.\pipe\AIR_4152_0 -ei
[2012-12-07:14:01:37] No installed runtime detected
[2012-12-07:14:01:37] Starting silent runtime install. Installing runtime version 3.5.0.600
[2012-12-07:14:01:38] Installing msi at c:\users\t526550\appdata\local\temp\aird445.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
[2012-12-07:14:01:41] Runtime Installer end with exit code 0
[2012-12-07:14:01:41] Elevated install completed
[2012-12-07:14:01:46] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2012-12-07:14:01:46] Runtime Installer end with exit code 0
[2012-12-07:14:01:47] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
[2012-12-07:14:01:47] Commandline is: -installupdatecheck
[2012-12-07:14:01:47] Installed runtime (3.5.0.600) located at c:\Program Files\Common Files\Adobe AIR
[2012-12-07:14:01:48] Performing pingback request
[2012-12-07:14:01:49] Pingback request completed with HTTP status 200
[2012-12-07:14:01:49] Starting runtime background update check
[2012-12-07:14:01:49] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.5.0.600/update
[2012-12-07:14:01:49] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.5.0.600/update to C:\Users\t526550\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-12-07:14:01:49] Runtime update not available
[2012-12-07:14:01:49] Unpackaging cancelled
[2012-12-07:14:01:49] Runtime Installer end with exit code 0
[2012-12-07:14:01:55] Application Installer begin with version 3.5.0.600 on Windows 7 x86
[2012-12-07:14:01:55] Commandline is: C:\Users\t526550\Desktop\canaldigital\canaldigital.air
[2012-12-07:14:01:55] Installed runtime (3.5.0.600) located at c:\Program Files\Common Files\Adobe AIR
[2012-12-07:14:01:55] Unpackaging file:///C:/Users/t526550/Desktop/canaldigital/canaldigital.air to C:\Users\t526550\AppData\Local\Temp\fla54AA.tmp
[2012-12-07:14:02:49] Application signature verified
[2012-12-07:14:02:49] Unpackaging/validation complete
[2012-12-07:14:02:49] No app located for appID 'com.adobe.example.main' and pubID 'B2C000F17CF864A86DF093B92573E3F84FD24256.1'
[2012-12-07:14:03:04] Converting unpackaged application to a native installation package in C:\Users\t526550\AppData\Local\Temp\fla5EC9.tmp
[2012-12-07:14:03:24] Native installation package creation succeeded
[2012-12-07:14:03:24] Starting app installation to C:\Program Files. Installing app com.adobe.example.main.B2C000F17CF864A86DF093B92573E3F84FD24256.1 version 2.4 using the source file at file:///C:/Users/t526550/Desktop/canaldigital/canaldigital.air
[2012-12-07:14:03:25] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
[2012-12-07:14:03:25] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files\Common Files" -silent -logToStdout -url -location "C:\Program Files" -desktopShortcut -programMenu file:///C:/Users/t526550/Desktop/canaldigital/canaldigital.air
[2012-12-07:14:03:25] Relaunching with elevation
[2012-12-07:14:03:37] Application Installer begin with version 3.5.0.600 on Windows 7 x86
[2012-12-07:14:03:37] Commandline is: -stdio \\.\pipe\AIR_432_0 -runtime "c:\Program Files\Common Files" -silent -logToStdout -url -location "C:\Program Files" -desktopShortcut -programMenu file:///C:/Users/t526550/Desktop/canaldigital/canaldigital.air
[2012-12-07:14:03:37] Installed runtime (3.5.0.600) located at c:\Program Files\Common Files\Adobe AIR
[2012-12-07:14:03:38] Unpackaging file:///C:/Users/t526550/Desktop/canaldigital/canaldigital.air to C:\Users\t526550\AppData\Local\Temp\flaE66E.tmp
[2012-12-07:14:04:31] Application signature verified
[2012-12-07:14:04:31] Unpackaging/validation complete
[2012-12-07:14:04:31] No app located for appID 'com.adobe.example.main' and pubID 'B2C000F17CF864A86DF093B92573E3F84FD24256.1'
[2012-12-07:14:04:31] Converting unpackaged application to a native installation package in C:\Users\t526550\AppData\Local\Temp\flaB59F.tmp
[2012-12-07:14:04:49] Native installation package creation succeeded
[2012-12-07:14:04:49] Starting silent app installation to C:\Program Files. Installing app com.adobe.example.main.B2C000F17CF864A86DF093B92573E3F84FD24256.1 version 2.4 using the source file at file:///C:/Users/t526550/Desktop/canaldigital/canaldigital.air
[2012-12-07:14:04:49] Installing msi at C:\Users\t526550\AppData\Local\Temp\flaB59F.tmp\setup.msi with guid {B4333A0F-9D4B-1939-BB50-51755BFB8DB6}
[2012-12-07:14:05:05] Application Installer end with exit code 0
[2012-12-07:14:05:06] Elevated install completed
[2012-12-07:14:05:06] Launching subprocess with commandline C:\Program Files\CD Borettslag\CD Borettslag.exe
[2012-12-07:14:05:06] Application Installer end with exit code 0
[2012-12-07:14:08:16] Application Installer begin with version 3.5.0.600 on Windows 7 x86
[2012-12-07:14:08:16] Commandline is: -update "c:\program files\cd borettslag\cd borettslag.exe" "C:\Users\t526550\AppData\Roaming\com.adobe.example.main.B2C000F17CF864A86DF093B92573E3F8 4FD24256.1\Local Store\#ApplicationUpdater\update.air" 2.6
[2012-12-07:14:08:16] Installed runtime (3.5.0.600) located at c:\Program Files\Common Files\Adobe AIR
[2012-12-07:14:08:16] Installed app (com.adobe.example.main.B2C000F17CF864A86DF093B92573E3F84FD24256.1) located at c:\program files\cd borettslag\cd borettslag.exe
[2012-12-07:14:08:17] Unpackaging file:///C:/Users/t526550/AppData/Roaming/com.adobe.example.main.B2C000F17CF864A86DF093B92 573E3F84FD24256.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\t526550\AppData\Local\Temp\fla2773.tmp
[2012-12-07:14:09:08] Application signature verified
[2012-12-07:14:09:08] Unpackaging/validation complete
[2012-12-07:14:09:08] Converting unpackaged application to a native installation package in C:\Users\t526550\AppData\Local\Temp\flaEF07.tmp
[2012-12-07:14:09:25] Native installation package creation succeeded
[2012-12-07:14:09:25] Starting app update of c:\program files. Updating from com.adobe.example.main.B2C000F17CF864A86DF093B92573E3F84FD24256.1 version 2.4 to com.adobe.example.main.B2C000F17CF864A86DF093B92573E3F84FD24256.1 version 2.6 using the source file at file:///C:/Users/t526550/AppData/Roaming/com.adobe.example.main.B2C000F17CF864A86DF093B92 573E3F84FD24256.1/Local%20Store/%23ApplicationUpdater/update.air
[2012-12-07:14:09:25] Installing msi at C:\Users\t526550\AppData\Local\Temp\flaEF07.tmp\setup.msi with guid {A76F3F42-4601-5374-08F1-730772101898}
[2012-12-07:14:09:48] Got an unexpected fatal error while accessing app for launch: Error: Missing necessary file META-INF/AIR/application.xml
[2012-12-07:14:09:57] Launching subprocess with commandline c:\program files\cd borettslag\cd borettslag.exe
[2012-12-07:14:09:57] Application Installer end with exit code 7
Thanks in advance