Hi,

Im developping a software on Apple MacBook Pro latest OS X 10.6.6. I have set up the auto update feature and its work fine when i test it under Mac OS X.

But when I test the same software on Windows 7, Im getting the error :

With suberrorid 2032 :

I've checked different values from there, the update url is correct and work fine from the browser. The new software version is downloading correctly from IE 8 but it is seen and saved as a zip file. I have no idea what is going wrong with the auto updater. Does any body know something ?

Whats difference between AIR auto update process between Mac and Win 7 ???

Does the firewall of Win 7 could be the problem ?? I dont think so. What do you think ?

Any help will be greatly appreciated.

Thanks !

I have a particularly puzzling problem.

AdobeAIR has never allowed me to update it. Ever. I have received countless notifications over the years, but everytime I clicked update, I received an error message. The version I have is 3.7.0.2090. I have attempted updating it to 16.0.0.273 all day. I continually receive this message:

"An error occurred while installing Adobe Air. Installation may not be allowed by your administrator. Please contact your administrator."

I have downloaded the latest version and selected "run as administrator". That didn't work. I tried creating a new administrator account on my pc and then selected "run as administrator" using that account. All to no avail.

I figured I might uninstall the version I have, so opened control panel (I'm running Windows 7, btw) and looked for the application in the Programmes list to uninstall it. However, the app was not listed. Anywhere.

I then found, in these forums, someone had a problem with updating and/or uninstalling and attempted a manual removal of some register keys. So following their instruction, I did that. However the issues and error messages remain unchanged.

I am at a complete loss. I cannot uninstall an app that doesn't exist. But I can't update the version I supposedly have.

Any help with this troubling issue would be most welcome.

Kind regards and desperate pleas...

podge

Edit: I have also tried repairing this problem using MicrosoftFixIt. That did not help.

Log File: Adobe Air log file - Pastebin.com

Message was edited by: podgemon

I have several accounts on my MacBook, and one of them Adobe Air doesn't work. It doesn't get to the installation window. The installer starts up but doesn't come to the installation window. When I go to another account I can install Air perfectly and the app that uses it also works fine. If I go back to the first account the app that uses Air doesn't start up, it stop in the "loading" window. There is no freezing. I can quite the app. But it does give the usual apple error: "App" has quit unexpectedly.

hi

this is my first post here

i find out i can't install any of air's application and also i can't unistall my air whenever i try to do thoes this error appears:

Adobe AIR could not be installed because another application is already being installed. Complete the first installation before proceeding with this one.

but i couldn't see another i think there is not other application

i deleted the folder of air but now when i want to install air i see that error again !!!

please tell me what shoul i do

I'm having significant trouble trying to get the Adobe AIR Installer to run on my 11-inch MacBook Air, running OS X Lion 10.7.2. I've tried the standard installation which said it completed properly but did not, and also tried installing from the command line.

The Files.zip file at http://cl.ly/1f0C2k3x1R3f1B1j1q0V are the fitlered log file and the crash logs associated with this issue.

Thanks in advance for any help.

—Chris

I am looking for a definitive answer as to whether or not Adobe Air 3.1 can be deployed via Group Policy?  I've found material on the web that is very contradictory.  Can it be done and if so how?  I can't find any solid instructions on how to deploy this application and need to have it installed on about 60 desktops. 

We are trying to deploy the Salesforce.com Desktop Chatter application.  Any helpful info is greatly appreciated.

Thanks!

I have a strange behavior with the Adobe Air installer.

I am using  InstallShield 2012 Suite installer to install my product and our Adobe Air Help.

This is working fine on Windows 7, but on Vista, it will only work when you use run as administrator.

Adobe AIR installer is called from the Suit, like this:

12-28-2011[01:25:30 ??]: Will launch exe: C:\Users\ofwmgr.DIR\AppData\Local\Downloaded Installations\{B419BB07-5E1D-4C95-9C1D-B25DB76B2B18}\PetrelHelp Installer.exe

12-28-2011[01:25:30 ??]: EXE parcel command line: -silent -eulaAccepted -programMenu -location "[ISInstallDir_Petrel]" PetrelHelp.air

12-28-2011[01:25:30 ??]: EXE parcel resolved command line: -silent -eulaAccepted -programMenu -location "C:\Program Files\Schlumberger\Petrel 2012" PetrelHelp.air

12-28-2011[01:25:30 ??]: EXE parcel requires elevation

12-28-2011[01:25:33 ??]: Final result status for EXE parcel: 80070007

12-28-2011[01:25:33 ??]: Engine: property 'ISInstallStatus' value now 'Package  operation complete'

12-28-2011[01:25:33 ??]: UI DLL: Get: Property=ISInstallStatus Value=Package  operation complete Return Code=0

12-28-2011[01:25:33 ??]: Engine: property 'ISParcelStatus' value now 'ID_STRING7'

12-28-2011[01:25:33 ??]: UI DLL: Get: Property=ISParcelStatus Value=ID_STRING7 Return Code=0

12-28-2011[01:25:33 ??]: Parcel operation return status: 0

12-28-2011[01:25:33 ??]: No registry indicators appear to signal a reboot is pending

12-28-2011[01:25:33 ??]: Re-running parcel detection for parcel {5DB0C2AB-375F-493B-ADF2-5BA30BDE2906}, install state: 0

12-28-2011[01:25:33 ??]: UI DLL: Display Error: The installation of PetrelHelp Installer appears to have failed. Do you want to continue the installation?

The install log from Adobe Air, run from  administrator console:

[2011-12-29:09:59:01] Runtime Installer end with exit code 6

[2011-12-29:10:01:26] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2011-12-29:10:01:26] Commandline is: -silent -eulaAccepted -programMenu -location "C:\Program Files\Schlumberger\Petrel 2012" PetrelHelp.air

[2011-12-29:10:01:26] Installed runtime (3.0.0.4080) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2011-12-29:10:01:27] Invoking Application Installer for combined install

[2011-12-29:10:01:27] Launching subprocess with commandline C:\Users\ofwmgr.DIR\AppData\Local\Downloaded Installations\{B419BB07-5E1D-4C95-9C1D-B25DB76B2B18}\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Users\ofwmgr.DIR\AppData\Local\Downloaded Installations\{B419BB07-5E1D-4C95-9C1D-B25DB76B2B18}" -silent -withRuntime -url -location "C:\Program Files\Schlumberger\Petrel 2012" -programMenu -eulaAccepted file:///D:/Rune/Petrel/PetrelHelp.air

[2011-12-29:10:01:27] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2011-12-29:10:01:27] Commandline is: -runtime "C:\Users\ofwmgr.DIR\AppData\Local\Downloaded Installations\{B419BB07-5E1D-4C95-9C1D-B25DB76B2B18}" -silent -withRuntime -url -location "C:\Program Files\Schlumberger\Petrel 2012" -programMenu -eulaAccepted file:///D:/Rune/Petrel/PetrelHelp.air

[2011-12-29:10:01:27] Installed runtime (3.0.0.4080) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2011-12-29:10:01:28] Unpackaging file:///D:/Rune/Petrel/PetrelHelp.air to d:\temp\fla711B.tmp

[2011-12-29:10:01:28] Got an unexpected fatal error while unpackaging: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2011-12-29:10:01:28] Application Installer end with exit code 7

[2011-12-29:10:01:28] Subprocess app installer failed (7)

[2011-12-29:10:01:28] Runtime Installer end with exit code 7

Problem is, file location is wrong, there is no PetrelHelp.air in this folder: D:/Rune/Petrel/

You can see the correct file location, when the installer is run from  administrator console.

2011-12-28:13:46:54] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2011-12-28:13:46:54] Commandline is: -silent -eulaAccepted -programMenu -location "C:\Program Files\Schlumberger\Petrel 2012" PetrelHelp.air

[2011-12-28:13:46:54] No installed runtime detected

[2011-12-28:13:46:54] Invoking Application Installer for combined install

[2011-12-28:13:46:54] Launching subprocess with commandline C:\Users\ofwmgr.DIR\AppData\Local\Downloaded Installations\{B419BB07-5E1D-4C95-9C1D-B25DB76B2B18}\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Users\ofwmgr.DIR\AppData\Local\Downloaded Installations\{B419BB07-5E1D-4C95-9C1D-B25DB76B2B18}" -silent -withRuntime -url -location "C:\Program Files\Schlumberger\Petrel 2012" -programMenu -eulaAccepted file:///C:/Users/ofwmgr.DIR/AppData/Local/Downloaded%20Installations/%7bB419BB07-5E1D-4C9 5-9C1D-B25DB76B2B18%7d/PetrelHelp.air

[2011-12-28:13:46:55] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2011-12-28:13:46:55] Commandline is: -runtime "C:\Users\ofwmgr.DIR\AppData\Local\Downloaded Installations\{B419BB07-5E1D-4C95-9C1D-B25DB76B2B18}" -silent -withRuntime -url -location "C:\Program Files\Schlumberger\Petrel 2012" -programMenu -eulaAccepted file:///C:/Users/ofwmgr.DIR/AppData/Local/Downloaded%20Installations/%7bB419BB07-5E1D-4C95-9C1D-B 25DB76B2B18%7d/PetrelHelp.air

[2011-12-28:13:46:55] No installed runtime detected

[2011-12-28:13:46:55] Unpackaging file:///C:/Users/ofwmgr.DIR/AppData/Local/Downloaded%20Installations/%7bB419BB07-5E1D-4C9 5-9C1D-B25DB76B2B18%7d/PetrelHelp.air to d:\temp\fla362B.tmp

[2011-12-28:13:47:33] Application signature verified

[2011-12-28:13:47:33] Unpackaging/validation complete

[2011-12-28:13:47:33] Converting unpackaged application to a native installation package in d:\temp\flaCACB.tmp

[2011-12-28:13:47:42] Native installation package creation succeeded

[2011-12-28:13:47:42] Starting silent combined runtime and app install.

Installing runtime version 3.0.0.4080.

Installing app 12345.6688D07FC6B6EBADF79CE3D19AD2F2D33EEDC782.1 version 0.8.6.6 to C:\Program Files\Schlumberger\Petrel 2012 using the source file at file:///C:/Users/ofwmgr.DIR/AppData/Local/Downloaded%20Installations/%7bB419BB07-5E1D-4C9 5-9C1D-B25DB76B2B18%7d/PetrelHelp.air

[2011-12-28:13:47:42] Installing msi at C:\Users\ofwmgr.DIR\AppData\Local\Downloaded Installations\{B419BB07-5E1D-4C95-9C1D-B25DB76B2B18}\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}

[2011-12-28:13:47:46] Installing msi at d:\temp\flaCACB.tmp\setup.msi with guid {55618B06-B5F9-2899-9A15-4B48B839B891}

[2011-12-28:13:47:49] Application Installer end with exit code 0

[2011-12-28:13:47:50] Subprocess app installer succeeded

[2011-12-28:13:47:50] Runtime Installer end with exit code 0

[2011-12-28:21:24:31] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86

[2011-12-28:21:24:31] Commandline is:

[2011-12-28:21:24:31] Installed runtime (3.0.0.4080) located at C:\Program Files (x86)\Common Files\Adobe AIR

Why dos the Adobe Air installer  picks up the wrong file location?

Any suggestion?

Hello,

Apologies if this is the wrong section, although it seemed the most appropriate. I've noticed some others having similar problems, but I'm creating a separate thread since it seems to be these issues normally require individual troubleshooting.

I've ran into some troubles trying to install the Adobe Muse beta on my laptop - while it installs just fine on my desktop computer, it returns an error message here. Namely, "This program requires a version of Adobe Air that cannot be found. Please install Adobe Air from [...]". I've tried downloading and installing Adobe Air, but the Adobe Air installer greets me with yet another error message:

"An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

I've tried numerous things suggested in threads I've seen here, and none of them have worked:

• Running the installer as an administrator - same issue remains.
• Using a third-part installer such as Ninite - it freezes during installation.
• Installing the Windows Installer Cleanup Utility - Adobe AIR is not in the list.
• Manually removing registry entries - the specific entries did not exist at all.
• Using the 'Fix it' tool - it doesn't detect any problems.

I'm using a 64-bit version of Windows 7.

I would appriciate any further assistance in this matter - I've tried just about everything I can think of, and nothing seems to work.

Here is the AIR installer log:

[2012-04-16:15:34:48] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-16:15:34:48] Commandline is:

[2012-04-16:15:34:48] No installed runtime detected

[2012-04-16:15:34:50] Relaunching with elevation

[2012-04-16:15:34:50] Launching subprocess with commandline c:\users\ivarhi~1\appdata\local\temp\aird2bc.tmp\adobe air installer.exe -ei

[2012-04-16:15:34:50] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-16:15:34:50] Commandline is: -stdio \\.\pipe\AIR_4804_0 -ei

[2012-04-16:15:34:50] No installed runtime detected

[2012-04-16:15:34:51] Starting silent runtime install. Installing runtime version 3.2.0.2070

[2012-04-16:15:34:51] Installing msi at c:\users\ivarhi~1\appdata\local\temp\aird2bc.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-16:15:34:52] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-04-16:15:34:52] Rolling back install of c:\users\ivarhi~1\appdata\local\temp\aird2bc.tmp\setup.msi

[2012-04-16:15:34:52] Rollback complete

[2012-04-16:15:34:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-04-16:15:34:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-04-16:15:34:52] Runtime Installer end with exit code 7

Here is the Windows Installer log:

http://pastebin.com/6zUDzNVj

Also, some notes after having tried to install this for a day now -

Every time I restart the computer and then try to install AIR, the Adobe AIR installer finish seemingly successfully. However, then running the Muse installer nothing happens at all (I can see its process in the task manager).

Uninstalling AIR from the control panel and then running the Muse installer, it automatically downloads AIR, finishes the installation, but then freezes. Muse appears installed, but trying to run it, it freezes while displaying the splash screen. If I then uninstall Muse and AIR, the standalone AIR installer displays an error message upon installation again, until the next restart.

...I'm really puzzled by this...

Receiving error after installation when attempting to open Cricut Craft room. It says 'Application Descriptor cannot be found for this application." I have tried uninstalling/reinstalling/installing older version. Any ideas?

I am running windows 8.1 x64

All updates to applications return the same error.

The AIR install.log is:

[2014-06-26:09:48:49] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-26:09:48:49] Commandline is:

[2014-06-26:09:48:49] No installed runtime detected

[2014-06-26:09:48:53] Relaunching with elevation

[2014-06-26:09:48:54] Launching subprocess with commandline c:\users\rod2510\appdata\local\temp\airf9ce.tmp\adobe air installer.exe -ei

[2014-06-26:09:48:56] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-26:09:48:56] Commandline is: -stdio \\.\pipe\AIR_14140_0 -ei

[2014-06-26:09:48:56] No installed runtime detected

[2014-06-26:09:48:57] Starting silent runtime install. Installing runtime version 14.0.0.110

[2014-06-26:09:48:57] Installing msi at c:\users\rod2510\appdata\local\temp\airf9ce.tmp\setup.msi with guid {77D28FF5-242F-488A-8215-937D6A4D69E0}

[2014-06-26:09:49:00] Runtime Installer end with exit code 0

[2014-06-26:09:49:00] Elevated install completed

[2014-06-26:09:49:04] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2014-06-26:09:49:04] Runtime Installer end with exit code 0

[2014-06-26:09:49:04] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-26:09:49:04] Commandline is: -installupdatecheck

[2014-06-26:09:49:04] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-26:09:49:05] Performing pingback request

[2014-06-26:09:49:05] Pingback request completed with HTTP status 200

[2014-06-26:09:49:05] Starting runtime background update check

[2014-06-26:09:49:05] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update

[2014-06-26:09:49:05] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update to C:\Users\rod2510\AppData\Roaming\Adobe\AIR\Updater\Background

[2014-06-26:09:49:05] Runtime update not available

[2014-06-26:09:49:05] Unpackaging cancelled

[2014-06-26:09:49:05] Runtime Installer end with exit code 0

[2014-06-26:18:39:13] Application Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-26:18:39:13] Commandline is: "C:\Users\rod2510\SkyDrive\Documents\PageOneCurator (1)\PageOneCurator.air"

[2014-06-26:18:39:13] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-26:18:39:14] Unpackaging file:///C:/Users/rod2510/SkyDrive/Documents/PageOneCurator%20(1)/PageOneCurator.air to C:\Users\rod2510\AppData\Local\Temp\flaA7BA.tmp

[2014-06-26:18:39:19] Application signature verified

[2014-06-26:18:39:19] Unpackaging/validation complete

[2014-06-26:18:39:19] No app located for appID 'com.pageone.Curator' and pubID ''

[2014-06-26:18:39:27] Converting unpackaged application to a native installation package in C:\Users\rod2510\AppData\Local\Temp\flaDA64.tmp

[2014-06-26:18:39:29] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #2038" errorID=2038]

[2014-06-26:18:39:46] Application Installer end with exit code 7

[2014-06-26:18:40:08] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-26:18:40:08] Commandline is:

[2014-06-26:18:40:08] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-26:18:40:16] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2014-06-26:18:40:16] Runtime Installer end with exit code 0

[2014-06-26:18:40:17] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-26:18:40:17] Commandline is: -installupdatecheck

[2014-06-26:18:40:17] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-26:18:40:17] Performing pingback request

[2014-06-26:18:40:18] Pingback request completed with HTTP status 200

[2014-06-26:18:40:18] Starting runtime background update check

[2014-06-26:18:40:18] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update

[2014-06-26:18:40:18] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update to C:\Users\rod2510\AppData\Roaming\Adobe\AIR\Updater\Background

[2014-06-26:18:40:18] Runtime update not available

[2014-06-26:18:40:18] Unpackaging cancelled

[2014-06-26:18:40:18] Runtime Installer end with exit code 0

[2014-06-27:11:29:06] Application Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:11:29:06] Commandline is: -update "c:\program files (x86)\market samurai\market samurai.exe" "C:\Users\rod2510\AppData\Roaming\MarketSamurai.6E37012E1CBD7F47B14488FCC715944F3EBDCEDC. 1\Local Store\MarketSamurai.air" 0.93.28

[2014-06-27:11:29:06] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-27:11:29:06] Installed app (MarketSamurai.6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1) located at c:\program files (x86)\market samurai\market samurai.exe

[2014-06-27:11:29:06] Unpackaging file:///C:/Users/rod2510/AppData/Roaming/MarketSamurai.6E37012E1CBD7F47B14488FCC715944F3E BDCEDC.1/Local%20Store/MarketSamurai.air to C:\Users\rod2510\AppData\Local\Temp\fla36CD.tmp

[2014-06-27:11:29:17] Application signature verified

[2014-06-27:11:29:17] Unpackaging/validation complete

[2014-06-27:11:29:17] Converting unpackaged application to a native installation package in C:\Users\rod2510\AppData\Local\Temp\fla609D.tmp

[2014-06-27:11:29:18] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #2038" errorID=2038]

[2014-06-27:11:29:31] Launching subprocess with commandline c:\program files (x86)\market samurai\market samurai.exe

[2014-06-27:11:29:32] Application Installer end with exit code 7

[2014-06-27:11:30:20] Application Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:11:30:20] Commandline is: -update "c:\program files (x86)\domain samurai\domain samurai.exe" "C:\Users\rod2510\AppData\Roaming\DomainSamurai.6E37012E1CBD7F47B14488FCC715944F3EBDCEDC. 1\Local Store\DomainSamurai.air" 0.03.67

[2014-06-27:11:30:20] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-27:11:30:20] Installed app (DomainSamurai.6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1) located at c:\program files (x86)\domain samurai\domain samurai.exe

[2014-06-27:11:30:20] Unpackaging file:///C:/Users/rod2510/AppData/Roaming/DomainSamurai.6E37012E1CBD7F47B14488FCC715944F3E BDCEDC.1/Local%20Store/DomainSamurai.air to C:\Users\rod2510\AppData\Local\Temp\fla583A.tmp

[2014-06-27:11:30:27] Application signature verified

[2014-06-27:11:30:27] Unpackaging/validation complete

[2014-06-27:11:30:27] Converting unpackaged application to a native installation package in C:\Users\rod2510\AppData\Local\Temp\fla7151.tmp

[2014-06-27:11:30:28] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #2038" errorID=2038]

[2014-06-27:11:30:34] Launching subprocess with commandline c:\program files (x86)\domain samurai\domain samurai.exe

[2014-06-27:11:30:35] Application Installer end with exit code 7

[2014-06-27:11:44:22] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:11:44:22] Commandline is: -arp:uninstall

[2014-06-27:11:44:22] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-27:11:44:31] Relaunching with elevation

[2014-06-27:11:44:31] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2014-06-27:11:44:32] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:11:44:32] Commandline is: -stdio \\.\pipe\AIR_21176_0 -eu

[2014-06-27:11:44:32] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-27:11:44:32] Starting runtime uninstall. Uninstalling runtime version 14.0.0.110

[2014-06-27:11:44:32] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2014-06-27:11:44:37] Uninstalling product with GUID {77D28FF5-242F-488A-8215-937D6A4D69E0}

[2014-06-27:11:44:40] Runtime Installer end with exit code 0

[2014-06-27:11:44:40] Elevated install completed

[2014-06-27:11:44:41] Runtime Installer end with exit code 0

[2014-06-27:11:48:49] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:11:48:49] Commandline is:

[2014-06-27:11:48:49] No installed runtime detected

[2014-06-27:11:48:58] Relaunching with elevation

[2014-06-27:11:48:58] Launching subprocess with commandline c:\users\rod2510\appdata\local\temp\air3157.tmp\adobe air installer.exe -ei

[2014-06-27:11:48:58] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:11:48:58] Commandline is: -stdio \\.\pipe\AIR_17800_0 -ei

[2014-06-27:11:48:58] No installed runtime detected

[2014-06-27:11:48:58] Starting silent runtime install. Installing runtime version 14.0.0.110

[2014-06-27:11:48:59] Installing msi at c:\users\rod2510\appdata\local\temp\air3157.tmp\setup.msi with guid {77D28FF5-242F-488A-8215-937D6A4D69E0}

[2014-06-27:11:49:01] Runtime Installer end with exit code 0

[2014-06-27:11:49:01] Elevated install completed

[2014-06-27:11:49:05] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2014-06-27:11:49:05] Runtime Installer end with exit code 0

[2014-06-27:11:49:06] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:11:49:06] Commandline is: -installupdatecheck

[2014-06-27:11:49:06] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-27:11:49:07] Performing pingback request

[2014-06-27:11:49:07] Pingback request completed with HTTP status 200

[2014-06-27:11:49:07] Starting runtime background update check

[2014-06-27:11:49:07] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update

[2014-06-27:11:49:07] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update to C:\Users\rod2510\AppData\Roaming\Adobe\AIR\Updater\Background

[2014-06-27:11:49:08] Runtime update not available

[2014-06-27:11:49:08] Unpackaging cancelled

[2014-06-27:11:49:08] Runtime Installer end with exit code 0

[2014-06-27:11:52:51] Application Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:11:52:51] Commandline is: "C:\Users\rod2510\SkyDrive\Documents\PageOneCurator (1)\PageOneCurator.air"

[2014-06-27:11:52:51] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-27:11:52:52] Unpackaging file:///C:/Users/rod2510/SkyDrive/Documents/PageOneCurator%20(1)/PageOneCurator.air to C:\Users\rod2510\AppData\Local\Temp\flaF7D5.tmp

[2014-06-27:11:52:55] Application signature verified

[2014-06-27:11:52:55] Unpackaging/validation complete

[2014-06-27:11:52:55] No app located for appID 'com.pageone.Curator' and pubID ''

[2014-06-27:11:53:01] Converting unpackaged application to a native installation package in C:\Users\rod2510\AppData\Local\Temp\fla1A61.tmp

[2014-06-27:11:53:02] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #2038" errorID=2038]

[2014-06-27:11:55:55] Application Installer end with exit code 7

[2014-06-27:12:09:49] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:12:09:49] Commandline is:

[2014-06-27:12:09:49] No installed runtime detected

[2014-06-27:12:09:54] Relaunching with elevation

[2014-06-27:12:09:54] Launching subprocess with commandline c:\users\rod2510\appdata\local\temp\air61c1.tmp\adobe air installer.exe -ei

[2014-06-27:12:10:00] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:12:10:00] Commandline is: -stdio \\.\pipe\AIR_18364_0 -ei

[2014-06-27:12:10:00] No installed runtime detected

[2014-06-27:12:10:00] Starting silent runtime install. Installing runtime version 14.0.0.110

[2014-06-27:12:10:00] Installing msi at c:\users\rod2510\appdata\local\temp\air61c1.tmp\setup.msi with guid {77D28FF5-242F-488A-8215-937D6A4D69E0}

[2014-06-27:12:10:04] Runtime Installer end with exit code 0

[2014-06-27:12:10:04] Elevated install completed

[2014-06-27:12:10:08] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2014-06-27:12:10:08] Runtime Installer end with exit code 0

[2014-06-27:12:10:09] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:12:10:09] Commandline is: -installupdatecheck

[2014-06-27:12:10:09] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-27:12:10:09] Performing pingback request

[2014-06-27:12:10:10] Pingback request completed with HTTP status 200

[2014-06-27:12:10:10] Starting runtime background update check

[2014-06-27:12:10:10] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update

[2014-06-27:12:10:10] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.110/update to C:\Users\rod2510\AppData\Roaming\Adobe\AIR\Updater\Background

[2014-06-27:12:10:10] Runtime update not available

[2014-06-27:12:10:10] Unpackaging cancelled

[2014-06-27:12:10:10] Runtime Installer end with exit code 0

[2014-06-27:12:10:36] Application Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-06-27:12:10:36] Commandline is: "C:\Users\rod2510\SkyDrive\Documents\PageOneCurator (1)\PageOneCurator.air"

[2014-06-27:12:10:36] Installed runtime (14.0.0.110) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2014-06-27:12:10:36] Unpackaging file:///C:/Users/rod2510/SkyDrive/Documents/PageOneCurator%20(1)/PageOneCurator.air to C:\Users\rod2510\AppData\Local\Temp\fla35DA.tmp

[2014-06-27:12:10:41] Application signature verified

[2014-06-27:12:10:41] Unpackaging/validation complete

[2014-06-27:12:10:41] No app located for appID 'com.pageone.Curator' and pubID ''

[2014-06-27:12:10:45] Converting unpackaged application to a native installation package in C:\Users\rod2510\AppData\Local\Temp\fla5895.tmp

[2014-06-27:12:10:47] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #2038" errorID=2038]

[2014-06-27:12:10:54] Application Installer end with exit code 7

Thanks for for your help

Hi,

I downloaded the latest version of Adobe Air and when I try to open the AdobeAIRInstaller.exe file (also tried as administrator) nothing is done. I can see the installer file being opened on the Task Manager, but the CPU is not being used. The installation log goes like this:

[2014-07-12:18:13:16] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-07-12:18:13:16] Commandline is:

[2014-07-12:18:13:16] No installed runtime detected

[2014-07-12:18:40:39] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-07-12:18:40:39] Commandline is:

[2014-07-12:18:40:39] No installed runtime detected

[2014-07-12:18:46:55] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86

[2014-07-12:18:46:55] Commandline is:

[2014-07-12:18:46:55] No installed runtime detected

...

 

It keeps giving me the same message. By the way I have no other installation issues. It's only with Adobe AIR. Don't know if it's a common failure, but couldn't find any solution on the internet.

EDIT:

Yay i Fixed the Problem , here is the solution :

1. Open a command window, elevated as administrator

2. Navigate to the AdobeAIRInstaller.exe file

3. Run the command "AdobeAIRInstaller.exe -silent"

Hope it 'll help.

I get the following error message: An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator. I am the admin and have never had this message before, Please help so I can get this installed. It won't install using IE, Chrome, or Firefox!

Never, ever had any problem updating Adobe AIR.  Today for the first time I get this when trying to run the update

then after clicking Update

Is there an install log file somewhere that could help determine what the problem is?

Witam,

Jestem początkującym użytkownikiem, w sumie to ściągnąłem ten program tylko do "zadania domowego". Wczoraj ściągnąłem, dziś mi wyskoczyło "aktualizacja AE". Po kliknięciu "Aktualizuj" wyskakuje "niepowodzenie-ponów próbę", po sprawdzeniu szczegółowym:

"Niepowodzenie akt.

Błąd pobierania. Naciśnij Ponów próbę, aby spróbować jeszcze raz, albo skontaktuj się z działem obsługi klienta.(49)"

Mógłby ktoś mi z tym pomóc?

Pozdrawiam

Hello, I am trying to access a kids game app called Zoodles that requires Flash (which I downloaded) and then when I run the app it says Air is needed too and I get an error message saying it cannot write the application to the hard disk.  When I try to download Air separately it says it does not run on tablets.  This is the device I am using: Dragon Touch 7" with Android operating system.  Any help would greatly be appreciated.  Thank you.

Hello, again,

I've found a small error code section for the Reader Updater, so I know it's standard practice to provide error notices.

Where can I find a list of installer error messages for Adobe AIR on the MacOS platform? I've seen error 7 or 8 during very early testing, if I remember correctly.

This will help us produce better error feedback to a user in case AIR fails to install.

Thanks

Hi,

I am unable to install Adobe Air on my Macbook Pro (OS 10.6.8).

I had a previous version (2.7...) and uninstalled it.

I get the error "An error occurred while installing Adobe AIR.  Installation may not be allowed by your administrator.  Please contact your administrator." and I have followed the instrictions to deal with this here  http://kb2.adobe.com/cps/902/cpsid_90205.html but without success.

Can anybody help?

Many thanks,

Glyn

I can't install AIR apps and uninstall AIR itself. Whenever I try to do it, it shows me this error:

---------------------------

Adobe AIR

---------------------------

Ta aplikacja wymaga wersji środowiska Adobe AIR, której nie można znaleźć.

Pobierz najnowszą wersję środowiska uruchamiania dostępną pod adresem

http://www.adobe.com/go/getair_pl

lub skontaktuj się z autorem aplikacji, aby uzyskać zaktualizowaną wersję aplikacji.

---------------------------

OK  

---------------------------

This is in Polish, but I can translate it:

---------------------------

This application needs Adobe AIR framework version, which can't be found.

Download newest framework version here

http://www.adobe.com/go/getair_pl

or contact with application author, to receive updated version of application.

---------------------------

The same error appears when I try to install Adobe AIR applications (one which come in .air package) and uninstall whole Adobe AIR with Add/Uninstall Programs in Control Panel.

I've reinstalled AIR with zapper tool and tried Microsoft FixIt.

OS - Windows XP Home Edition SP3 x86

Installation log:

http://www.privatepaste.com/bd78290af0

Hi,

first of all, i'm completly new to AIR. However, i made my way through your product documentation and i'm now able to deploy AIR and a AIR Application (SFDC Chatter) and register it.

Works fine so far, but some questions:

- How can i update installed AIR applications? If i just try to re-install it, the installer will fail with exit code "9"

     -> How can i update them directly? If this is not possible

      -> How can i uninstall AIR applications in a large enterprise environment?

- Where is the ARH Tool that is described in your product documentation?

- When installing AIR as SYSTEM User (I'm using SCCM) where is the logfile?

- Do you recommend updating AIR on a regular base? Are "older" applications compatible with newer AIR Versions?

Thanks for your replies!

Ben

I am having huge problems with Adobe AIR. I couldn't update, so spent literally hours trying to uninstall v3.4 and finally got it uninstalled using IoBit. Now I can’t install v3.5. I keep being told “An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.” I checked, and I am the only user and logged on as Administrator.

WinXP, SP3, 1.5Ghz