I can't install adobe at my mac.

I have attachment alert screenshots.

I'm very computer naive... My daughter has downloaded e-books for school, but we can't access them without Adobe Air.  When I try to download it, the download begins for 1-2 seconds and then the page goes blank - page unavailable.  I've tried disabling firewall but no help.  Would really welcome any help in plain speak please?!

quote:

---

An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

---

Hi all,

I've developed an application using Adobe AIR 1.5.3 and am looking into upgrading to AIR 2.0. When I install the AIR 2.0 runtime and try to upgrade an existing AIR 1.5.3 application to a new AIR 2.0 application I get the following message when the application starts:

<AppName> wants to use your confidential information stored in "Adobe.APS" in your keychain.

One of the first things that the application tries to do when it starts is access encrypted local storage (I'm assuming that this is where this message is coming from).

Is there any way to avoid this message when upgrading to AIR 2.0?

Thanks

Sean

"Sorry, an error has occurred.

An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

Well, I asked myself and verified that I am allowed to install any programs I wish to at will.

I even toyed with adding extra permissions for the .exe and shortcut [see below], to no avail.

I also checked your Adobe AIR installation troubleshooter section before posting. Unfortunately, none of the solutions 100% applied to my circumstances or OS, yet I tried a few anyway and had it confirmed by a Windows dialogue that I need not have bothered as it assured me that they weren't applicable in my case.

I found another thread like mine where somebody suggested creating a shortcut with an additional -uninstall parameter added to the .exe path. It didn't work.

I used Microsoft's Installation Cleanup Utility and that didn't work to "un-confuse" the installer either.

Do you have any more suggestions?

Adobe AIR came with the HTC Sync program for my phone, which appears to have dependencies on it where it won't completely work without it.

Thanks in advance for any input.

ps. I created a new thread because I couldn't find the "reply" button on a similarly unresolved thread regarding Adobe AIR installation issues on Windows 7.

My client is periodically getting the following error on some of their identically configured Win7 machines:

"Sorry, an error has occurred.  The application could not be installed because the installer file is damaged.  Try obtaining a new installer file from the application author."

I am the application author.

Here is the install log from a problematic machine:

[2013-01-03:09:50:33] Application Installer begin with version 3.5.0.880 on Windows 7 x86

[2013-01-03:09:50:33] Commandline is: C:\Rate_Calculator\XXX_Air_Files\calc-xxx-rate_0_6_2.air

[2013-01-03:09:50:33] Installed runtime (3.5.0.880) located at c:\Program Files\Common Files\Adobe AIR

[2013-01-03:09:50:34] Unpackaging file:///C:/Rate_Calculator/XXX_Air_Files/calc-xxx-rate_0_6_2.air to C:\Users\xxxxxx\AppData\Local\Temp\fla3A80.tmp

[2013-01-03:09:50:34] Application signature verified

[2013-01-03:09:50:34] Unpackaging/validation complete

[2013-01-03:09:50:34] No app located for appID 'com.tappsolutions.calc-xxx-rate' and pubID ''

[2013-01-03:09:50:36] Converting unpackaged application to a native installation package in C:\Users\xxxxxx\AppData\Local\Temp\fla452B.tmp

[2013-01-03:09:50:37] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: open[110]: MSI Error" errorID=0]

Here is what I have done:

1) I searched the fourm and found this report with no solution: http://forums.adobe.com/thread/801670

2) I had the client send back the install file and I did a compare with an install file that was successfully installed on my machine; They are identical.

3) The client can specify a different install location to successfully install.

4) Client confirms that they did not install previous installs under a different user or administrator.

5) This problem does not happen on all machines; we do not know what the difference is between the problematic machines and non-problematic machines.

6) The problem began when I delivered 0.6.2 of my app, on the problematic machines they can go back to 0.6.1 and successfully install.

7) I unjared the 0.6.1 and 0.6.2 .air files and compared them.  Nothing unusual was found.

8) The problem went away when I delivered 0.6.3, but reappeared when I delivered 0.6.9.

Adobe Air will not install / reinstall. Prior to attempt to reinstall, it would not update. The automatic "update now" button was greyed out, but the "update later" button was active.

I have a particularly puzzling problem.

AdobeAIR has never allowed me to update it. Ever. I have received countless notifications over the years, but everytime I clicked update, I received an error message. The version I have is 3.7.0.2090. I have attempted updating it to 16.0.0.273 all day. I continually receive this message:

"An error occurred while installing Adobe Air. Installation may not be allowed by your administrator. Please contact your administrator."

I have downloaded the latest version and selected "run as administrator". That didn't work. I tried creating a new administrator account on my pc and then selected "run as administrator" using that account. All to no avail.

I figured I might uninstall the version I have, so opened control panel (I'm running Windows 7, btw) and looked for the application in the Programmes list to uninstall it. However, the app was not listed. Anywhere.

I then found, in these forums, someone had a problem with updating and/or uninstalling and attempted a manual removal of some register keys. So following their instruction, I did that. However the issues and error messages remain unchanged.

I am at a complete loss. I cannot uninstall an app that doesn't exist. But I can't update the version I supposedly have.

Any help with this troubling issue would be most welcome.

Kind regards and desperate pleas...

podge

Edit: I have also tried repairing this problem using MicrosoftFixIt. That did not help.

Log File: Adobe Air log file - Pastebin.com

Message was edited by: podgemon

Never, ever had any problem updating Adobe AIR.  Today for the first time I get this when trying to run the update

then after clicking Update

Is there an install log file somewhere that could help determine what the problem is?

Windows 7 64bit / Sony Vaio laptop.

I am trying to install Adobe Air ver. 19 and it is giving me the following error. I even uninstalled the previous version and ran the installer file as an administrator. Does anyone know how to fix this or is this an issue with Adobe itself?

I have a problem. My install.log:

[2011-09-16:14:57:19] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86

[2011-09-16:14:57:19] Commandline is:

[2011-09-16:14:57:19] No installed runtime detected

[2011-09-16:14:57:23] Starting runtime install. Installing runtime version 2.7.1.19610

[2011-09-16:14:57:23] Reinstalling c:\docume~1\bastion\ustawi~1\temp\air2d0.tmp\setup.msi

[2011-09-16:14:57:27] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]

[2011-09-16:14:57:27] Runtime Installer end with exit code 5

My very lightweight air application uses some 300 Megs of pictures and sounds. With the pictures and sounds the installation takes more than 30 minutes. Without them less than one.

Below is the install.log. Even after 30 Minutes, the filesystem isn't even touched yet. Why does the AIR-Installer take so long? How can this be overcome?

Cheers,

Philipp

[2011-12-13:17:38:38] Application Installer begin with version 3.1.0.4880 on Windows 7 x86

[2011-12-13:17:38:38] Commandline is: \\FNZHNZN\Dokumente\eBilderwoerterbuch.air

[2011-12-13:17:38:38] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-12-13:17:38:39] Unpackaging file:////FNZHNZN/Dokumente/eBilderwoerterbuch.air to C:\Users\detlev\AppData\Local\Temp\fla4F57.tmp

[2011-12-13:17:41:46] Application signature verified

[2011-12-13:17:41:46] Unpackaging/validation complete

[2011-12-13:17:41:47] Installed app (eBilderwoerterbuch) located at C:\Program Files (x86)\NGV\eBilderwörterbuch\eBilderwörterbuch.exe

[2011-12-13:17:41:50] Converting unpackaged application to a native installation package in C:\Users\detlev\AppData\Local\Temp\fla3B1D.tmp

[2011-12-13:17:45:33] Native installation package creation succeeded

[2011-12-13:17:45:33] Starting app update of C:\Program Files (x86)\NGV. Updating from eBilderwoerterbuch version 1.2 to eBilderwoerterbuch version 1.2 using the source file at file:////FNZHNZN/Dokumente/eBilderwoerterbuch.air

[2011-12-13:17:45:33] Installing msi at C:\Users\detlev\AppData\Local\Temp\fla3B1D.tmp\setup.msi with guid {32F4B2AD-AA3C-6C93-F8AD-635E13C44B64}

[2011-12-13:17:48:09] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2011-12-13:17:48:09] Rolling back install of C:\Users\detlev\AppData\Local\Temp\fla3B1D.tmp\setup.msi

[2011-12-13:17:48:09] Rollback complete

[2011-12-13:17:48:09] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2011-12-13:17:48:09] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\NGV\eBilderwörterbuch\eBilderwörterbuch.exe" file:////FNZHNZN/Dokumente/eBilderwoerterbuch.air 1.2

[2011-12-13:17:48:09] Relaunching with elevation

[2011-12-13:17:48:17] Application Installer begin with version 3.1.0.4880 on Windows 7 x86

[2011-12-13:17:48:17] Commandline is: -stdio \\.\pipe\AIR_2408_0 -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\NGV\eBilderwörterbuch\eBilderwörterbuch.exe" file:////FNZHNZN/Dokumente/eBilderwoerterbuch.air 1.2

[2011-12-13:17:48:17] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2011-12-13:17:48:18] Installed app (eBilderwoerterbuch) located at C:\Program Files (x86)\NGV\eBilderwörterbuch\eBilderwörterbuch.exe

[2011-12-13:17:48:18] Unpackaging file:////FNZHNZN/Dokumente/eBilderwoerterbuch.air to C:\Users\detlev\AppData\Local\Temp\fla271F.tmp

[2011-12-13:17:51:01] Application signature verified

[2011-12-13:17:51:01] Unpackaging/validation complete

[2011-12-13:17:51:01] Converting unpackaged application to a native installation package in C:\Users\detlev\AppData\Local\Temp\flaA3FD.tmp

[2011-12-13:17:56:07] Native installation package creation succeeded

[2011-12-13:17:56:07] Starting silent app update of C:\Program Files (x86)\NGV. Updating from eBilderwoerterbuch version 1.2 to eBilderwoerterbuch version 1.2 using the source file at file:////FNZHNZN/Dokumente/eBilderwoerterbuch.air

[2011-12-13:17:56:07] Installing msi at C:\Users\detlev\AppData\Local\Temp\flaA3FD.tmp\setup.msi with guid {32F4B2AD-AA3C-6C93-F8AD-635E13C44B64}

[2011-12-13:18:10:35] Application Installer end with exit code 0

[2011-12-13:18:10:37] Elevated install completed

[2011-12-13:18:10:42] Launching subprocess with commandline C:\Program Files (x86)\NGV\eBilderwörterbuch\eBilderwörterbuch.exe

Hi

We have a proprietary application that uses flex for the gui so we have a .air component to be isntalled on the user's machine. There seems to be an intermittent problem with the installation.

Some machines have AIR v2.6 on them and it is expected that the new 3.4 installer will overwrite the existing version. On 85% of the installs this works fine but on the rest it fails. Our workaround is to uninstall the existing AIR version first and then try the install of our app. This install fails on 5% of attempts but after a few tries and sometimes a PC restart, it works.

Please see the excerpt from the AIR log below from a failed install -

[2013-01-11:16:34:15] Runtime Installer begin with version 3.4.0.2540 on Windows XP x86 [2013-01-11:16:34:16] Commandline is: -silent -location C:\Company\AIRComponent "C:\Program Files\Company\air\EMSClient.air"

[2013-01-11:16:34:16] No installed runtime detected [2013-01-11:16:34:16] Invoking Application Installer for combined install [2013-01-11:16:34:16] Launching subprocess with commandline C:\DOCUME~1\rskingsl\LOCALS~1\Temp\AIR53.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\rskingsl\LOCALS~1\Temp\AIR53.tmp -silent -withRuntime -url -location C:\Company\AIRComponent file:///C:/Company/air/EMSClient.air<file:///C:\Company\air\EMSClient.air>

[2013-01-11:16:34:19] Application Installer begin with version 3.4.0.2540 on Windows XP x86 [2013-01-11:16:34:19] Commandline is: -runtime C:\DOCUME~1\rskingsl\LOCALS~1\Temp\AIR53.tmp -silent -withRuntime -url -location C:\Company\AIRComponent file:///C:/Company/air/EMSClient.air<file:///C:\Company\air\EMSClient.air>

[2013-01-11:16:34:19] No installed runtime detected [2013-01-11:16:34:28] Unpackaging file:///C:/Company/air/EMSClient.air<file:///C:\Company\air\EMSClient.air> to C:\Documents and Settings\rskingsl\Local Settings\Temp\fla54.tmp [2013-01-11:16:34:42] Application signature verified [2013-01-11:16:34:42] Unpackaging/validation complete [2013-01-11:16:34:42] Converting unpackaged application to a native installation package in C:\Documents and Settings\rskingsl\Local Settings\Temp\fla55.tmp [2013-01-11:16:34:47] Native installation package creation succeeded [2013-01-11:16:34:47] Starting silent combined runtime and app install.

Installing runtime version 3.4.0.2540.

Installing app UMSEMSClient-3-0-0- version 3.0.0 to C:\Company\AIRComponent using the source file at file:///C:/Company/air/EMSClient.air<file:///C:\Company\air\EMSClient.air>

[2013-01-11:16:34:47] Installing msi at C:\DOCUME~1\rskingsl\LOCALS~1\Temp\AIR53.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2013-01-11:16:35:02] Installing msi at C:\Documents and Settings\rskingsl\Local Settings\Temp\fla55.tmp\setup.msi with guid {E96EF429-0B0E-8887-1599-931F24D07708}

[2013-01-11:16:35:03] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2013-01-11:16:35:03] Rolling back install of C:\Documents and Settings\rskingsl\Local Settings\Temp\fla55.tmp\setup.msi [2013-01-11:16:35:04] Rolling back install of C:\DOCUME~1\rskingsl\LOCALS~1\Temp\AIR53.tmp\setup.msi

[2013-01-11:16:35:09] Rollback complete

[2013-01-11:16:35:09] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2013-01-11:16:35:09] Application Installer end with exit code 7 [2013-01-11:16:35:09] Subprocess app installer failed (7) [2013-01-11:16:35:09] Runtime Installer end with exit code 7

We have no idea what is going wrong and why it's only happening on a few installs. We use WinXP machines.

Thank you.

I have tried to install Adobe Air on my samsung 10.1 and was unable to do so and now I have just purchased the windows surface rt and I am having the same problem. S o my question is does Adobe Air run on any tablets as I need this program to run a program for work. Please help

Adobe Air has NEVER installed cleanly on my Win 7 x64 system.  It always says it has installed successfully but then the next screen is

I cleaned out the AIR Install.log file and did a clean install (after having done a registry clean-up -- which actually didn't find anything to clean up).  The install failed again.  This is what is in the Install.log file -- it contains the uninstall and the install.  All I see is an error # 3001.  Any insights would be appreciated.

[2010-10-13:10:24:17] UI SWF load is complete

[2010-10-13:10:24:17] UI initialized

[2010-10-13:10:24:17] starting user confirmation

[2010-10-13:10:24:18] Version of this installer: 2.0.4.13090

[2010-10-13:10:24:18] Installed version: 2.0.4.13090

[2010-10-13:10:24:18] Installation type: patchSame

[2010-10-13:10:24:20] starting elevated install

[2010-10-13:10:24:20] UI SWF load is complete

[2010-10-13:10:24:20] starting uninstall

[2010-10-13:10:24:20] Scheduling an MSI uninstall operation for active product GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}

[2010-10-13:10:24:20] Beginning install

[2010-10-13:10:24:20] Uninstalling product w/ GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}

[2010-10-13:10:24:21] Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller to e:\TEMP\fla409F.tmp\temp

[2010-10-13:10:24:21] Deleting C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller

[2010-10-13:10:24:21] Execution complete; beginning commit phase

[2010-10-13:10:24:21] Deleting e:\TEMP\fla409F.tmp\temp

[2010-10-13:10:24:21] Commit complete

[2010-10-13:10:24:21] install complete

[2010-10-13:10:24:21] begin quitting

[2010-10-13:10:24:22] Elevated install completed

[2010-10-13:10:24:22] begin quitting

[2010-10-13:10:25:09] Performing runtime install

[2010-10-13:10:25:09] UI SWF load is complete

[2010-10-13:10:25:09] UI initialized

[2010-10-13:10:25:09] starting user confirmation

[2010-10-13:10:25:09] Version of this installer: 2.0.4.13090

[2010-10-13:10:25:09] Installation type: new

[2010-10-13:10:25:12] starting elevated install

[2010-10-13:10:25:12] performing an elevated runtime install

[2010-10-13:10:25:12] UI SWF load is complete

[2010-10-13:10:25:12] starting install

[2010-10-13:10:25:12] Scheduling runtime installation operations

[2010-10-13:10:25:12] Scheduling an MSI install operation

[2010-10-13:10:25:12] Beginning runtime installation

[2010-10-13:10:25:12] Beginning install

[2010-10-13:10:25:12] Installing e:\temp\airf213.tmp\setup.msi

[2010-10-13:10:25:13] Copying E:\temp\airf213.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe

[2010-10-13:10:25:13] Copying E:\temp\airf213.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s

[2010-10-13:10:25:13] Execution complete; beginning commit phase

[2010-10-13:10:25:13] Commit complete

[2010-10-13:10:25:13] install complete

[2010-10-13:10:25:13] begin quitting

[2010-10-13:10:25:13] Elevated install completed

[2010-10-13:10:25:17] Elevated install failed (3001)

[2010-10-13:10:25:17] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3001" errorID=3001]

[2010-10-13:10:25:18] begin quitting

I'm getting the error:  An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

I've been all over this forum trying all sorts of proposed fixes and still have no luck. Any suggestions would be deeply appreciated.

I cannot update adobe air on my nook hd, even though I have an old version.  It gives me an error message that I already have that app.  I called adobe and they referred me to the forum.  Please help!

It has been working fine before; the BBC iplayer ask me to reinstall Adobe Air recently.

I have manged to uninstall AA from the program list (but not sure if it is done correctly). When I try to reinstall AA, a message state that 'Adobe Air is already installed on your computer'.

How can I make sure that AA is actually uninstall from my computer.

Thanks,

Gordon

Hello all,

I'm attempting to remotely install Adobe AIR via SSH on an Apple OS X machine running 10.6.8 (64-bit) when no users are logged in locally. Let's say I remotely mount the latest dmg released for Adobe AIR using the hdiutil command on the desired host.

hostname:~ ladmin$ hdiutil attach -quiet "AdobeAIR.dmg"

hostname:~ ladmin$ ls -l /Volumes

total 8

drwxr-xr-x@ 3 ladmin  staff  102 Aug  5 13:11 Adobe AIR

lrwxr-xr-x  1 root    admin    1 Aug 18 12:09 Macintosh HD -> /

(Excellent.)

Using this post (http://forums.adobe.com/message/3795207#3795207), I attempted to install Adobe AIR on the OS X system, but I get the following response back. I am not able to Cntrl+C out of the command once the error message appears. I need to Cntrl+Z and kill (-9) the process.

hostname:~ ladmin$ sudo /Volumes/Adobe\ AIR/Adobe\ AIR\ Installer.app/Contents/MacOS/Adobe\ AIR\ Installer -silent -eulaAccepted

password:

Mon Aug 22 10:26:25 facula Adobe AIR Installer[34743] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

_RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.